unhappy with Lordship Lane carpets

[annafb]

Had carpets fitted January, they've come away at the doors, LL Carpets been round once to sort, happening again. Got S&M flooring in to have a look - carpets possibly cut short + wrong types of door bar used, ho hum...Thank goodness for S & M Flooring.

[mummy007]

Hmmmm they did a fantastic job leveling a concrete floor and putting down lino tiles for us... though it was 3 years ago.

[AC1964]

They carpeted our flat throughout and were superb! Great workmanship. Wouldn't hesitate to use them in future.

[alsekers]

We needed new floor throughout in a small flat in a 1930s block. We pent ages considering the options. Eventually we went to Lordship Lane carpets because they had given us good advice many years ago. They proposed Marmoleum for us this time, and they explained why and what the issues were really clearly. They fitted it while we were away, overcoming the horrendous job of moving furniture around etc. etc. Then, when soon after fitting problems arose that were nothing to do with them (damp, condensation etc) they were quite extraordinarily quick, efficient and effective about putting it right. If you ever need a case to demonstrate why using a local supplier and fitter ends up being more economical and more effective than using the internet and non specialist fitters, this is it. We cannot recommend them more highly. We got a clear sense that they felt responsibility towards us their customers. Fantastic.

[edcam]

They're not cheap but in the long run their work pays for itself. Always had great results from them.

[NewWave]

As above, had them fit our Marmoleum in the kitchen and carpet in the upstairs hall and bedrooms in our house in forest hill.

excellent advice and quality of work..now saving to have our stairs carpeted by them.

would never go anywhere else now.

[Pugwash]

I was recommended EJ carpets Forest Hill by the EDF after I was quoted ?75 and ?110 per metre for a stair runner by Lordship Lane without cost of underlay and fitting. Since I needed around 14 metres it was above my price range.

EJ carpets supplied carpet, underlay and labour for less that I would have paid at LL carpets

[mako]

LL carpets made a right mess of fitting our stairs and upstairs. carpets themselves were great but wouldnt get them to fit anything in future

[Jah Lush]

LL Carpets did the whole gaff last year. Job well done and no complaints.

[Jacqui5254]

Love Lordship Lane Carpets!

Maybe its time to change the heading to "most EDF posters prefer LL Carpets than not..."

[curlykaren]

Alsekers...how come you are resurrecting old threads on this (and only this) subject?

As you have though, while I couldn't be bothered at the time, at the start of Dec, on two occasions I tried to get a certain floor covering from LLC. My second visit was to go back in with my tablet to demonstrate online and with a sample sent from the manufacturer in my hand, that a product they completely denied existed, did in fact exist.

Then they made a quick call to their supplier. 'Nah, can't get it love' at which point they struck up a conversation between themselves while I stood there open mouthed waiting for someone to maybe offer me some alternative solutions. After a few awkward minutes of being ignored I took my business elsewhere.

[patricio]

When I first went in with my wife their initial service was pretty dreadful and curlykaren's experience doesn't surprise me, but it's worth perservering as we've just had our house re-carpeted using LLC and they were really helpful during the process and have done a great job with the fitting.

[Babbelina]

The service I received today in Lordship Lanes carpets was absolutely awful. It is possibly the most pretentious place in all of East Dulwich. The shop worker could not be bothered to leave his office to come and help me with their stock (even after I asked for help). Couldn't see prices anywhere (usually a bad sign). Told the man our budget and he said to me 'this is dulwich. You're not our target market'. Had FAR better service from EJ carpets and also from CarpetRight. Even if I had seen carpet I liked there the service would put me off buying from this place. To quote another thread - how does this place stay in business?

[edcam]

CarpetRight? You pay peanuts, you get monkeys, as they say.

[NewWave]

We had our carpet and marmoleum fitted by lordship lane carpets and we found them fantastic, the guy in the shop gave us really good advice and took time to suggest alternative carpet options within our budget-which wasn't huge btw.

I can't believe that the above posts are about the same company that we used and would happily use again.

As for carpet right? its like comparing Primark with Chanel.

[Babbelina]

Regarding the comments about Chanel and Primark - I would expect to receive good customer service at either. The amount you are spending should be irrelevant. I suppose you could make the argument that since Chanel stand to net a bigger was of cash from you they should be even more solicitous - but Lordship Lane Carpets certainly doesn't adhere to that maxim.

[grace3]

the dunderhead in the shop was the owners wifes nephew, he is gone now.

[londonclare]

When I was pricing up carpets, I looked here, but then found that John Lewis was in fact much much cheaper, so I went with them...

[spark67]

They did a fab job on our two halls, stair & two carpet rugs they made up for us...5 yrs later & they are still good as new, also laid two wooden floors and built our bedroom shutters, which are still looking good nearly 6 yrs later, so no complaints here :)

[hat282]

I have found them to be incredibly helpful and friendly, particularly Del and Glen. I have also noticed that when interiors magazines run features on flooring, they are invariably included as they carry ranges more often restricted to much larger retailers.