ASK toolbar disaster

[Cassel]

I need someone who is computer literate to come over and rid me of the dreadful ASK toolbar that I inadvertently downloaded! Will pay obviously.

[HelBel65]

http://help.ask.com/link/portal/30015/30018/Article/1/How-do-I-remove-the-Ask-com-Toolbar

Good luck!

[Cassel]

Already tried that but as 'Ask' doesn't appear as a programme so can't uninstall it. There must be some computer techs in East Dulwich!

[HelBel65]

http://www.pcmag.com/article2/0,2817,2421591,00.asp

[DulwichFox]

As helBel65's link states the main culprit is Java Update....

You can prevent this from happening by un-ticking the Intall ASK Toolbar Box.

or can also be done by creating new 'KEYs' in the registry if you are familiar with the Registry.

Open the following keys into the Windows Registry Editor (regedit.exe):

?HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft

?HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\JavaSoft (available only on Windows 64-bit)

and create in both of them a new String Value (type REG_SZ) named SPONSORS of value DISABLE (both name and value must be uppercase).

Alternatively, copy and paste the following code into a text file called disable_java_sponsors.reg and double click on it to import these values in your Registry.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft]

"SPONSORS"="DISABLE"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\JavaSoft]

"SPONSORS"="DISABLE"

Please note that this switch not only disables the Ask.com toolbar installation and prompt, but disables all of the sponsors potentially bundled with the Auto-update setup/Online setup (Google toolbar, Yahoo toolbar, McAfee something, etc...)

Related Article:- http://superuser.com/questions/549028/how-can-i-prevent-ask-com-toolbar-from-being-installed-every-time-java-is-update

I would not advise you NOT to attempt this unless you are confident around the Registry.

DulwichFox

[Cassel]

Dear Dulwich Fox (nice name by the way)

I'd already decided after having read the info from helBel65's suggested link that all this is somewhat beyond me as I'm not great with computers and will probably end up messing up my internet access completely, hence my need for a computer tech. I might try sending another post tomorrow with that description in the heading. Thank you for your efforts though.

[DulwichFox]

Hi Cassel

I can help you with this...

I can come out to you or you can bring your Laptop to me.

I have PM'd you with details

DulwichFox.

[Cassel]

Thanks Foxy for coming over so promptly and sorting it out! I'll definitely recommend your services.