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As an update for anyone wondering - we've just caled customer service and they have confirmed there is a known issue in the area. They are sending an engineer and the issue should be resolved in the next 24 to 48 hours. Given we have just been notified of a price increase of over 10% I am not very impressed!!!
Really bad service. Also out from 4pm on NYE and all day yesterday. Spoke to VM 5 times, the first time they weren't aware of a fault and had to log it as a new issue. Finally called me back last night (at 10:30pm?!) to say we should expect an "intermittant service until the 7 January at 4pm". You'd think a weeks refund wouldn't be too much to ask, but apparently it is...

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