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As an update for anyone wondering - we've just caled customer service and they have confirmed there is a known issue in the area. They are sending an engineer and the issue should be resolved in the next 24 to 48 hours. Given we have just been notified of a price increase of over 10% I am not very impressed!!!
Really bad service. Also out from 4pm on NYE and all day yesterday. Spoke to VM 5 times, the first time they weren't aware of a fault and had to log it as a new issue. Finally called me back last night (at 10:30pm?!) to say we should expect an "intermittant service until the 7 January at 4pm". You'd think a weeks refund wouldn't be too much to ask, but apparently it is...

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  • Latest Discussions

    • I don't want to name a shop, but I have twice at this busy time of year had an issue, and yesterday was overcharged when buying a number of small things. If you are using a shop which doesn't give an itemised receipt, or doesn't give a receipt at all, just be aware that it might be a good idea to check that you are not paying over the odds (and if using cash, that you are given the right change for what you handed over). When staff are busy they might make mistakes.
    • As I had a moan on here about the truly abysmal Christmas meal we had at The Cherry Tree last year, I am redressing the balance by saying we had a really excellent Christmas meal at Franklins last night. Every course was absolutely delicious and  really well cooked. The staff were lovely despite being exhausted and run off their feet. In particular, my sea bass was a large portion and cooked to perfection, in stark contrast to the small dried up portion The Cherry Tree provided, from which I was barely able to scrape a teaspoonful of flesh (that is not an exaggeration). And our Franklins meal cost less than half what we paid at The Cherry Tree (to be fair, that was on Christmas Day so the Cherry Tree costs would have been higher, but that doesn't excuse the appalling quality meal). Thank you again to Franklins for restoring our faith in eating out at Christmas! 
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