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As an update for anyone wondering - we've just caled customer service and they have confirmed there is a known issue in the area. They are sending an engineer and the issue should be resolved in the next 24 to 48 hours. Given we have just been notified of a price increase of over 10% I am not very impressed!!!
Really bad service. Also out from 4pm on NYE and all day yesterday. Spoke to VM 5 times, the first time they weren't aware of a fault and had to log it as a new issue. Finally called me back last night (at 10:30pm?!) to say we should expect an "intermittant service until the 7 January at 4pm". You'd think a weeks refund wouldn't be too much to ask, but apparently it is...

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  • Latest Discussions

    • I completely agree with you, Angelina. But it's worth noting that no one else has a problem with her, or finds her rude /  has mentioned her aggressively banging gates / ringing doorbells etc. 
    • But I don't think that was what you meant, was it? But he can hardly be held responsible for what somebody else did! Just discovered I forgot to post the above  last night, and now it's overtaken by long posts.  I don't have sufficient knowledge  to counter some of what has been said above, some of which appears to be opinion rather than facts, so it would be pointless for me to say anything else.
    • I am sure our lovely Evri delivery team, who do a firkin hard job, take the time between drops to read the East Dulwich Forum 🤫
    • For every person like OP that moans their doorbell was rung and there was a knock on the door, there's someone else moaning that they didn't hear the delivery drivers. If you've ever done delivery work you'll know that loads of people's bells don't work. The delivery drivers probably goes to a hundred doors a day: press bell, knock door, drop package, move on. If you don't like delivery drivers, insist on delivery by Royal Mail where the workers have wages and a union - or just stop ordering shit online that's artificially cheap. But most of us (me included) don't want that
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