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As of yesterday evening, possible to ring out -- and, as one can infer, to use the Internet -- but not to take calls. Those ringing in are told that our line is engaged or is disconnected.


TalkTalk claim that some kit managed by BT, elsewhere, has gone off.


From the St Francis estate, then: Anyone similarly affected in the EDF area? Or are TalkTalk trying to sell us a pup? Thanks.

ours has been playing up. People said when they phone they get a message saying high call volume on BT so can't get through. we are with TalkTalk too. This has happened on occasions on and off for the last few months. Haven't yet called TT about it though.....

Our phone line (Talk Talk) also affected, line permanently engaged for incoming calls, we can make some outgoing calls, but other calls we make give us an engaged signal, however when we make the same call via our mobile phones connection is made.

Talk mobile seems to have similar problems.

I have the same problem. I'm in Nunhead and our exchange is New Cross. Talk Talk are sending me updates via text and this is the latest: "BT are continuing their work to repair the damaged fibres following the vandalism. Due to the amount of work involved there is currently no fix time available". On their Service Status page it says "Some customers across the London area may be having problems making or receiving calls, due to a major BT Openreach cable break. Engineers are on site working to restore service."
If cables have been severed (copper or fibre) it is a very non trivial job to reconnect them. Unlike gas or electricity or water, where we all have the same supply, and do not have bits of water, or gas, or electricty which are uniquely ours, each house is served by its own, unique, pair - which has to be properly connected through flexibility points all the way back to frames and racks on the exchange - for traditional analogue that's two copper wires (a 'pair') which have to form a connection from the right points in your house to the right points in the exchnage. A cut cable has loads of pairs at each cut end - each of which must be correctly re-comnmected to its counterpart in the other cable end. That has to be done by people, jointing and testing each wire. Sometimes it is easier and quicker to pull an entire new length of cable and join each up at street connections than to attempt to mend a cut cable - but if the cutting is done past the last flexibility point at the subcriber's end that probably isn't so. Houses next door to each other (depending on where the cable has been cut) may well be being served by different intermediate cables, hence one house can have no service when the next house has service. If you have a fibre connection (fibre to the cabinet), and your neighbour copper pairs, this will certainly be so.

Had a BT Open Reach engineer attend this morning who checked both my phone socket and connection box where it comes into the property. Apparently it is a fault at the exchange. He called me back about an hour later to say it is actually a software fault in the exchange affecting 100 numbers. It needs a BT software engineer to go to the exchange to fix it, so maybe worth calling 100, option 4 if you have a similar problem.


Now told again it is a London wide problem affecting some "customers" and will not be repaired till midnight 26th Feb. Aaaaaaaaaaaaaaaaargh

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