Thanks for the replies.
I am expecting several personal and official letters that were posted last week and should have arrived by now, including a new bank card.
I complained to my MP, Helen Hayes, a few years ago when most people in ED had the same problem. She took up the issue and things seemed to improve. I rang Peckham Sorting Office but the call went to the PO call centre - after a 20 minute wait I managed to speak to someone so I'll see if anything arrives today.
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