Jump to content

Recommended Posts

Just had an explanation from Southwark why the fence panels weren't collected on Saturday...and it is laughable and obviously they are making it up as they go along....


On the system at Southwark it is saying that the collection team informed us that they now have a policy that they don't collect fence panels due to "health and safety".


Firstly, no-one spoke to us, we didn't even see anyone try to collect it and two, they have changed their tune from their first attempt to collect it a week or so before....

Now lodged official complaint - not sure that will get us anywhere...I might just drive said fence panels to the council offices and leave them there for them.......I bet they'd want to deal with it then....


Our local council is fast becoming a joke....

I know you're being facetious but if you can drive them you could take them to the Southwark Recycling Centre, which I think is pretty much the best the best thing about Southwark. I go there nearly every Saturday dropping something off.


http://www.southwark.gov.uk/info/10070/recycling/1364/reuse_and_recycling_centre

Yes I was being facetious...;-)


....my car isn't big enough to take them...which is why I requested the bulk collection service but they are worried about splinters/killer vegetation on the fence attacking them Triffid-like/spontaneous combustion of wood/the communicable diseases carried by wood lice and a host of other health and safety horrors associated with loading fence panels onto a van.......


I bet we wish we all had jobs where you could say...nah, don't fancy doing that today...let me quote health and safety.....

antantant Wrote:

-------------------------------------------------------

> I know you're being facetious but if you can drive them you could take them to the Southwark

> Recycling Centre, which I think is pretty much the best the best thing about Southwark.


Funniest sentence I've seen on the EDF in a while...! When people ask you about the best thing about the area, the Southwark Recycling Centre is always the first thing that comes to mind. :D

I have always had very good experience with the bulky rubbish removal and think it is a really good and useful service. I got a new mattress and the store would have charged ?19 to take away my old one. I emailed my request using the Southwark site, put it outside this morning and it has been taken . Free and easy

Had a message left on my mobile from Veola...or whatever they are called...dealing with my complaint. The lady who left the message (she didn't leave her name...more on that shortly) said that she had dealt with my complaint and that they have a policy not to collect fence panels....which is quite obviously a lame excuse as James Barber got the response earlier in this thread from the council/Veola that said:


"The service requested was for collection of 8 fence panels with attached fence posts and 4 bags. The bulky waste collection crew went to carry out this job on 29th September. They found that the fence panels could not be safely removed as they were breaking up in hand as soon as any attempt was made to lift them, and also some of the fence panels were overgrown with trailing vegetation making them more difficult to safely handle. The collection crew took such items as they were safely able to and left the remainder."


So it now appears in the space of a week or two their policy towards fence panels changed.......hmmmmmmmmm! ;-)


So I thought I would call the unnamed lady back. As mentioned earlier she didn't leave a message just said call me back on this number....needless to say the number she gave was a switchboard number and the kind lady on the phone said that they have 50 people in their department so she would try to find the person who "dealt" with my complaint....


It is now getting utterly ludicrous the amount of time having to be spent to try and get the council to do the job they should have done on Sept 29th......the levels of incompetence (deliberate or otherwise) are eye-opening and if this is indicative of the way this council is run.....

Received a call yesterday from the lady who left the message who was incredibly helpful and actually managed to get the collection arranged for today and....magically....the items were removed.


When she called she said that they had been having a lot of complaints from residents about similar issues as the one I had been experiencing and she went to Deborah Collins directly and engaged with her and the supervisor of the bulk team who had said they had a policy of not collecting fence panels. She agreed that it appeared the team was changing their story each time they were supposed to collect the items.


She called to say the collection would be made today my wife saw the team who came to collect who were very apologetic and cleared it without any fuss - they did, however, say that they have another team of younger council workers who "won't get their hands dirty" and that if they had come the first time the job would have been done properly.


So, finally, the fence panels have gone and big thanks to Cllr Barber who really helped by contacting the council in the first instance. And if anyone else is having issues do lodge a formal complaint - the folks at Veolia are aware of the issues and will try to get it resolved for you.

I would call them - the folks on the phone are helpful and are aware of the problems with the collection teams and the rogue collection teams are supposed to log (their pitiful) excuses for why they didn't collect items.


Keep persisting and if need be lodge a formal complaint - that way you get through to the company responsible for the collections.


There is obviously a problem and the council needs to get on top of it.

My husband mentioned to me yesterday that he'd seen a group of men taking photos of the rubbish, so presumably we've been deemed non-compliant. But no one has told us this, or what the issue is. I've emailed Deborah Collins to ask why no one is responding. I called but was told that if I'd already emailed someone would be in touch, which then didn't happen. In the meantime, carpet is rotting on our driveway.
A cynic might suggest that this sudden breakdown of a service which hitherto has worked well is an expected precursor to the introduction of charges, when, no doubt, more items will be discovered to be suitable for collection, and when there is a back-log of items (and hence revenues) to be collected.
I've had a call from a very polite and reasonable person at Southwark. Apparently our rubbish didn't conform to requirements that aren't on the website. We should have had a card and in her view our transgression is mild anyway, and the team is coming back to get the rubbish today. All the points coming out of this will be included in forthcoming training. So I am satisfied. But clearly this team aren't working in the way they should.
  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • where I've got to with left politics is very much not defined by labels - when anyone suggests (for example and without judgement) "a reformist socialist government" - my response now is: "like where? Which country is closest to this ideal and what challenges to they face?"
    • I wonder why they didn’t use Fairfield Halls with 10 times the space
    • Was anyone commenting here actually AT the meeting?  I was.  Yes David Peckham; it WAS busy. I'd estimate about 150 people filling the biggest room at Ruskin House, with some standing at the back.  And the bar was quite separate with no queue and sensible prices the twice I used it.  To Insuflo I'd say that my reading of Zarah Sultana's piece in The New Left Review accurately admitted past (Corbyn) mistakes and sought to lay a better path for the future. Jeremy is respected by millions but has not been as shrewd or tough an operator as I hope she turns out to be. Precisely the progressive point she makes despite the fact some will try to cite it as a split.  I agree The Left has been guilty of in-fighting at the cost of political success in the past, particularly given FPTP, but some of us are incurable idealists who don't just give up and snipe from the sidelines. I remember a meeting at Brixton Town Hall in the 80s where a Labour Party member advised someone from one or other of the fringe Left parties to 'get out of your ideological telephone booth'. Very funny and accurate and I never forgot the expression.  Maybe The Labour Party is the expression of liberal-thinkers who suppress their disagreements in the interest of occasionally forming a UK government, but their current incarnation is giving dangerous concessions to violent Zionists and UK fascists. Some of us have not given up hope and seek to learn from the mistakes of the past with respect to the formation of a new Left party.  The speakers listed on the poster were, I thought, intelligent and eloquent. One was determined, for instance, actually to organise people to confront the racists attacking asylum seekers in Epping and elsewhere. Another informed us about TfL seeking to change the rules to allow the expulsion of about 70 tube staff from the UK for visa-renewal reasons and that she and others are taking action to prevent that happening. Practical interventions in the real world when The Right is on the rise, emboldened by Reform and its desperate manifesto.  Another emphasised the crucial importance of ecological awareness in policy-making, although alliances with the Green Party were a matter of debate.  A youthful presence (the majority present were, like me, grey-haired) was the contributions by members of the latest incarnation of the 'Revolutionary Communist Party'. One by one they did what that party does: stand up and say 'yes we support the apparent aims of 'Your Party' but really the only solution is revolution' (they mean Bolshevik/French style).  This met with little applause, I think because most people present know that that is not going to happen here unless things get an awful lot worse. Realistically a reformist Socialist government is the furthest Left the current British population could ever countenance in my opinion.  So yes; if we let in-fighting be caused by groups who really just wish to push their manifestos at leftie forums we won't even be in a position to 'split The Left' in the way Sephiroth suggests.  I have been a union member for 22 years, helped organise a unique strike of Lambeth College Unison workers in 2016, voted twice for Jeremy Corbyn as Labour Party leader, and canvassed for him in 2024 in Islington North. Yes; mostly I've lived under Tory governments and seen the welfare state eroded, but I will always resist cynicism and defeatism.  Last night's meeting reminded me that there are decent people out there willing to try to improve society, rather than accept this Labour government as 'the best we can do'.  Peace and love.   
    • a - you said you were done interacting with me, remember b - " police, judge, jury, prosecution and executioner"  - the not very bright person's response on any public forum when someone point out the idiocy of anything. I haven't prosecuted anyone, executed anyone, or taken part in any trial or jury.    I have judged tho but then so do you and so did the OP - so what? 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...