For what its worth I used to be an NTL user. Moved home within the area (just as it was being rebranded) and it was an unmitigated disaster. Without going into detail I showed them the finger despite many phone calls offering free months etc. Tried BT and wasn't impressed again and found their customer service even worse than Virgin (is that possible?). Opted for BE. Have 24mg line, unbelievable service, freephone customer service number and calls are answered within a few rings. Their web site is really user friendly and their communication about upgrades, servicing and billing top notch. What prompted me to post today was an email from them giving me 2 days FREE surfing because it's their 2nd birthday. I can't bear SKY and use Freeview or download progs/films (some in HD quality) that I want to watch. And yes I know ADSL means I probably dont always get the full 24mg, but it's still VERY fast and VERY reliable. Owned by O2 incase you're wondering.