For some years now I have accompanied a very elderly lady for her regular appointments at the Eye Department, and she always tells me that the care she has received there over many years has been exemplary. I myself have been through A&E as a patient once, and found the same kindness and professionalism that is shown in 24 Hours in A&E (to which I am devoted)! One minor grouch though. Over the last couple of years I have separately accompanied two people to A&E, both experiencing severe abdominal pain. Both cried throughout their one-hour-plus wait (after triage) and although I enquired at the desk, more than once, whether some pain relief could be administered I was told not. However, when I recently took up the cudgels about this, and finally reached the matron in charge of A&E, I was told to my surprise that the policy is that pain relief should be given in such circumstances. He was unable though to tell me why this had not happened in my cases, except to suggest that "there must have been sort of mis-communication". But other than that I have, as a patient, found nothing whatever to complain about.