I contacted HTA and put the concerns above to them. Its issued the following statement. Now you listen to me young fella me lad, Think it's easy getting around picking up bags of people's leavings at my time of life, do you? WELL,do you? All very well putting a few blouses, trousers and worn out shoes (because between me, you and the gate post that's mostly what we end up with) in a bag and expecting us to come round and pick them up the next day, but you don't have my legs to contend with, do you? Cruel they are, I wouldn't wish them on a communist, straight I wouldn't. Our collection service relies on a combination of my Freedom pass being valid, my back/legs/bladder/eyes functioning to a half decent level and my grandson being prepared to 'hop the wag' from school to give me a hand. So I ask you in the most humble possible way to hold on to your donations and be patient. 'Course in my day we had patience slapped into us, but that's all gone by-the-by. Hope it helps.