I am also increasingly fed up with intermittent Virgin broadband service. Been like this for many, many months. One minute it's there, the next it isn't. We had an unrelated visit from a BT engineer last week who said that my connection to the BT grey box was a copper wire. I'm now wondering where, oh where, is the fibre optic cable that is supposed to be giving me faster broadband?! Interestingly, the BT engineer said that super fast BT broadband was about to be launched in Forrest Hill. 80-100mgs. It's part of the new Infinity scheme. Apparently we'll get it in Dulwich by end of the year. Could be the answer to all our problems?