Hi All I wrote a letter to the bus operator this is there reply below DO NOT DELETE............................. {ticketno:[1328571]} DO NOT DELETE............................. Dear Sir/Madam, Re: Curtailment of Route Buses 148 and 78 Thank you for your email dated 19 November where I was sorry to learn of the disruption you have experienced repeatedly to your journeys on routes 148 and 78, and for the unsatisfactory explanations you have had for this from the bus drivers. It clearly is of great inconvenience when you have to change all the time, and incurs extra costs on tickets as a result. On the routes that you describe, there are currently severe delays expected, and would have been the same at the time that you took the journeys you mention. Route 148 was delayed due to junction improvement works until February 2011, and route 78 will be experiencing delays until the end of December due to Victorian water mains replacement works. When a bus is particularly delayed, route controllers can stop it short of its usual destination. This allows the delayed bus to turn around, and return to its usual timetable in the opposite direction. This also prevents severe delays from being passed from one journey to the next. We realise that this causes inconvenience for some passengers, and so expect operators to only take this action as a last resort. However it is taken to benefit the majority of passengers using the service. Drivers should ensure that any passenger who requests a transfer ticket (e.g. Oyster Pay as You Go users) receive one. I apologise for the fact that you were not issued with a transfer ticket on the occasion which you describe. Thank you again for contacting us and I wish you more pleasant journeys with us in the future. Yours sincerely, Lucy Finchett-Maddock Customer Services