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Orange mobile reception in SE22: Problems??

ratty

By ratty
in General ED Issues / Gossip

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Hartvl

Hartvl

Posted
Posted

Yes,


Have recently got the iphone and am having terrible trouble with the orange reception. Was with orange before and using a blackberry and had no problems whatsoever. At my wits end - driving me crazy that paid so much for the poxy phone and the monthly rate and every other day can't make calls out or get calls coming in. Not sure what to do really - suppose ring orange and complain.

genwilliams

genwilliams

Posted
Posted
I've complained to them about this actually. I'm on Orange and have had trouble for the last two months with reception around Copleston Road (SE15). I've not got an iPhone, just an HTC thingy, and if they can't improve the reception soon I will switch providers.
Sally81

Sally81

Posted
Posted
This is driving me nuts!! It has only started for me yesterday. This morning no signal again until I got on the train to LB and it came back. As soon I got home again at 2ish today it went again! It has just come back for a min...now searching again. About to call Orange. Grrrr.
Sally81

Sally81

Posted
Posted

Ok..just got off the phone to Orange. Ratty, did they tell you they are not reporting any problems??

I have just been told there are TEN masts down affecting se15, se22 and surrounding areas and this is all due to upgrades and work going on because of Orange's merge with T Mobile. It doesn't sound like all of these masts are expected to be up and running again until at least July 17....but the operator wasn't certain. She basically said there is nothing much that can be done and the report will be logged. I am so annoyed because I pretty much have no phone when out and about now at the moment. We'll all be expected to pay our line rental as normal though I'm sure (although when I asked about this she said some of it may be credited back when they tot up the mins used over the dodgy period - but we'll see.)

Penguin68

Penguin68

Posted
Posted

The problem sounds sufficiently localised that it may well be either a hardware problem on the local cell, or possibly a software drop causing conflicts - disabling 3G settings to make it work could be either.


It will be interesting to hear what the resolution of this is, and what the carrier admits to. As many people seem to be able to use their systems outside ED it clearly isn't any fundamental conflict between the iphone operating system and the carrier software, but if the cell operating system hasn't, e.g. been properly updated, the problem could reside there. Or it could be a simple hardware failure in the ED serving cell.


Edited to say - written before I saw the post now appearing as previous - that explains a lot.

candp

candp

Posted
Posted

Thanks Sally81 - that's annoying news but v helpful and interesting to know.


I've disabled 3G and the signal has come back intermittently.


I called Orange today but after listening to "Because of the success of the IPhone 4 there might be a slight delay in answering your call" for 7 minutes I gave up & emailed them - doubt I'll get a response but in my frustration I felt better. If you want to complain link is here: http://help.orange.co.uk/orangeuk/support/personal/contacting_us/paym

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