Caesi01 Posted September 27, 2016 Share Posted September 27, 2016 Virgin media have announced a price increase from 1st of November.Customers are given the option to accept or cancel their contracts by 31st October.What are other's experiences with Virgin Media?What are equivalent alternatives? Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/ Share on other sites More sharing options...
jacks09 Posted September 27, 2016 Share Posted September 27, 2016 I've just moved over to Sky - was super impressed by the TV set installation and set up - not so much the broadband as that was by Openreach. Fairly happy so far with the service, Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052549 Share on other sites More sharing options...
JohnL Posted September 27, 2016 Share Posted September 27, 2016 jacks09 Wrote:-------------------------------------------------------> I've just moved over to Sky - was super impressed> by the TV set installation and set up - not so> much the broadband as that was by Openreach. > Fairly happy so far with the service,Sky give good offers to new customers but not muchto existing. Need to leave/threaten to leave everyso often. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052554 Share on other sites More sharing options...
Jules-and-Boo Posted September 27, 2016 Share Posted September 27, 2016 we have sky broadband and it's great.SKY TV can be expensive but we have basic package and cinema - we negotiated a deal as have been customers for so long. New customers also get deals.You could just get the broadband and then get a TV box or dongle for channels. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052586 Share on other sites More sharing options...
mima08 Posted September 27, 2016 Share Posted September 27, 2016 I phoned Virgin as thei broadband ccontinues tohave pproblemsso tthey'renot ggoing to increas the bill till problem fixed, plus giving me some money off for loss of service. I'd rather it worked,though...we only use broadband though Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052622 Share on other sites More sharing options...
pipsky2008 Posted September 27, 2016 Share Posted September 27, 2016 mima08 Wrote:-------------------------------------------------------> I phoned Virgin as thei broadband ccontinues> tohave pproblemsso tthey'renot ggoing to increas> the bill till problem fixed, plus giving me some> money off for loss of service. I'd rather it> worked,though...we only use broadband thoughJust out of interest how much per day did they offer you?Could you say also which broadband package you're on?Regards Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052811 Share on other sites More sharing options...
Salsaboy Posted September 27, 2016 Share Posted September 27, 2016 I got the same letter from Virgin. Going up by ?3.49 a month. Greedy bastards. Time for another supplier methinks. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052899 Share on other sites More sharing options...
jimlad48 Posted September 27, 2016 Share Posted September 27, 2016 We got the same letter, and had previously been paying ?47 per month, and had just negotiated a reduction to ?38 per month. The moment I got through to cancellations and explained that either they drop the price increase or we walk, our bill was further reduced to ?33 per month. Ring them up and be firm that you will walk unless the price drops. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052909 Share on other sites More sharing options...
red devil Posted September 27, 2016 Share Posted September 27, 2016 What package is that for jimlad?... Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052914 Share on other sites More sharing options...
MissDumpling Posted September 27, 2016 Share Posted September 27, 2016 We've just switched to YouView (BT), but we don't really use catch up or any of the BT TV features. Cut our costs from ?28 per month with Virgin to ?5 a month with BT. We already had a hub as we have BT infinity... Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1052916 Share on other sites More sharing options...
mima08 Posted September 27, 2016 Share Posted September 27, 2016 pipsky2008 Wrote:-------------------------------------------------------> mima08 Wrote:> --------------------------------------------------> -----> > I phoned Virgin as thei broadband ccontinues> > tohave pproblemsso tthey'renot ggoing to> increas> > the bill till problem fixed, plus giving me> some> > money off for loss of service. I'd rather it> > worked,though...we only use broadband though> > Just out of interest how much per day did they> offer you?> > Could you say also which broadband package you're> on?> > RegardsWe're on the basic package (now 50mgb? Rarely get that) They offered to determine increase plus ?7.10 pretty month off while the issue of over demand is not solved (I'm not holding my breath it ever will...) Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053006 Share on other sites More sharing options...
DovertheRoad Posted September 28, 2016 Share Posted September 28, 2016 I'm paying over ?100 per month for the XL package and access to some Sky channels. It works but generally not happy with:- The horrible latency on the user interface. It can take 5 seconds between pushing a button on the remote and selecting a menu option and it's annoying. Anyone else suffer this?- The promised broadband....is never at the bandwidth advertised to the extent they're almost breaching the trade descriptions act.- The call centre experience is awful. Long waits and strong accents at speed that make their staff hard to understand. They also lack empathy....rather like talking to a droid.- I don't need nor want a landline. Why am I still forced to pay for one? Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053067 Share on other sites More sharing options...
red devil Posted September 28, 2016 Share Posted September 28, 2016 I'm with you on all those MrD. I find the TiVo box takes about 5mins to boot-up too.I suspect the call centre experience is generic though rather than specific to Virgin.I hardly ever use my landline too, I reckon I've had one incoming call this month, and that was from an aging landline-only user. However I'm self-employed so I think it can look a bit cowboyish if you can only contact someone via a mobile number, but maybe that's less of an issue these days.Anyways, try this comparison site, just type in your postcode and see what it suggests...https://www.broadbandchoices.co.uk/ Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053128 Share on other sites More sharing options...
Jeremy Posted September 28, 2016 Share Posted September 28, 2016 Yes, the Tivo box is a bunch of crap. Very, very unresponsive interface/apps.Don't really watch much broadcast TV these days anyway. I think I'd be better off with a Fire TV and a broadband-only package. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053265 Share on other sites More sharing options...
pipsky2008 Posted September 28, 2016 Share Posted September 28, 2016 mima08 Wrote:-------------------------------------------------------> pipsky2008 Wrote:> --------------------------------------------------> -----> > mima08 Wrote:> >> --------------------------------------------------> > > -----> > > I phoned Virgin as thei broadband ccontinues> > > tohave pproblemsso tthey'renot ggoing to> > increas> > > the bill till problem fixed, plus giving me> > some> > > money off for loss of service. I'd rather it> > > worked,though...we only use broadband though> > > > Just out of interest how much per day did they> > offer you?> > > > Could you say also which broadband package> you're> > on?> > > > Regards> > We're on the basic package (now 50mgb? Rarely get> that) They offered to determine increase plus> ?7.10 pretty month off while the issue of over> demand is not solved (I'm not holding my breath it> ever will...)Sorry, how much discount per day are you being offered? Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053454 Share on other sites More sharing options...
JohnL Posted September 29, 2016 Share Posted September 29, 2016 Jeremy Wrote:-------------------------------------------------------> Yes, the Tivo box is a bunch of crap. Very, very> unresponsive interface/apps.> > Don't really watch much broadcast TV these days> anyway. I think I'd be better off with a Fire TV> and a broadband-only package.Wow - I remember when the TIVO box was the thing.Virgin have ruined it in the UK.The US Tivo still looks good https://www.tivo.com/ Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053587 Share on other sites More sharing options...
mima08 Posted September 29, 2016 Share Posted September 29, 2016 > Just out of interest how much per day did they offer you? No discount per day - they offered not to increase price, give me ?7.10 off / month for oversubscribed service and if broadband goes down completely, they pay something like ?2/day that it's off.Only reason I'm still with virgin is because they seem (?) to be all as bad as each other regarding broadband but virgin customer service is friendly - unlike BT (bad experience) or Sky (from what I hear). Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053589 Share on other sites More sharing options...
Jeremy Posted September 29, 2016 Share Posted September 29, 2016 JohnL Wrote:-------------------------------------------------------> Wow - I remember when the TIVO box was the thing.So do I... circa 2001 maybe. At the time it was a big step up from a VCR... but things have moved on a bit.Ideally I want to turn the thing on, open Netflix/Amazon/YouTube, and start an episode of Peppa Pig before the little'un throws a tantrum.Even browsing live TV seems cumbersome. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053610 Share on other sites More sharing options...
JohnL Posted September 29, 2016 Share Posted September 29, 2016 Quick response to pressing the control shouldn't be much to ask Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053674 Share on other sites More sharing options...
pipsky2008 Posted September 29, 2016 Share Posted September 29, 2016 mima08 Wrote:-------------------------------------------------------> > Just out of interest how much per day did they> offer you? > > No discount per day - they offered not to increase> price, give me ?7.10 off / month for> oversubscribed service and if broadband goes down> completely, they pay something like ?2/day that> it's off.> Only reason I'm still with virgin is because they> seem (?) to be all as bad as each other regarding> broadband but virgin customer service is friendly> - unlike BT (bad experience) or Sky (from what I> hear).Thanks for your reply.The outage rate per day I have recently been offered is 0.89p for a 12 hour period between 22.00 to 10.00I remember though quite recently the day outage rate was ?5. I specifically recall this because I was told by a supervisor level member of staff that a junior would be scolded for offering me ?8 per day outage discount.It may be that the rate differs according to your package although clearly the inconvenience is the same if you have no or an unacceptable level of service Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053785 Share on other sites More sharing options...
James D Posted September 29, 2016 Share Posted September 29, 2016 TiVo box interface unwieldy and unresponsive. However, I have just downloaded the Virgin TV Anywhere app and it may have made my life complete. I recommend it. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1053810 Share on other sites More sharing options...
pipsky2008 Posted October 2, 2016 Share Posted October 2, 2016 I have been given three numbers to contact Virgin Media customer services recently.01506804297 or 08000521920 or 150I have yet to find one that is free from a mobile, (even a virgin mobile)Does anyone have a Freephone number? Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1054920 Share on other sites More sharing options...
cella Posted October 2, 2016 Share Posted October 2, 2016 I always use the 150 which is free if you are a customer. You probably have to pay for the call if not. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1054937 Share on other sites More sharing options...
pipsky2008 Posted October 2, 2016 Share Posted October 2, 2016 cella Wrote:-------------------------------------------------------> I always use the 150 which is free if you are a> customer. You probably have to pay for the call if> not.Is that from a mobile or a landline? Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1054946 Share on other sites More sharing options...
cella Posted October 2, 2016 Share Posted October 2, 2016 I use both as a customer. Link to comment https://www.eastdulwichforum.co.uk/topic/124851-virgin-media-price-increase/#findComment-1054969 Share on other sites More sharing options...
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