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ATM receipt showing the wrong balance

Pam50

By Pam50
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Pam50

Pam50

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Just thought I'd share this in case this panic happens to anyone else! Earlier today, I used an ATM (not in ED) outside a building society for a cash withdrawal and the receipt issued showed a balance figure much lower than I knew was in my account. I dashed back home to check my online account and all seemed fine. I phoned my bank,and was reassured that my account was fine, and the receipt was wrong. The woman I spoke to said that these errors happen sometimes when ATM's get old! Has this happened to anyone else?
minder

minder

Posted
Posted

Pam, never heard anything like this - ATM's old? Everything should tally up and receipt issued should be right. You should ask that the bank checks the ATM for any external devices/hidden cameras. Don't want to worry you but watched a programme the other night about how easy it is for gangs to make big profits from cloning/keeping card details.


PaulK if you can't help, then don't make unhelpful comments.

Pam50

Pam50

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Thank you Minder. The woman on the phone from the bank (Halifax) took information about the machine's location to have it investigated and made sure I had logged all details of our conversation in case there were any later issues. I just found the experience very worrying and her explanation bizarre, which is why I wondered if it had happened to anyone else.
  • 9 years later...

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