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League Tables for customer service?

gerry

By gerry
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gerry

gerry

Posted
Posted
Should we start a list of good and bad customer service around ED? I think plenty of businesses read this forum and should know what we think. Springer's restaurant across from Dulwich hospital ranks 10 (the highest) in customer satisfaction out of all restaurants in East Dulwich for me. Also Dulwich MOT on Hindman's Road, and Bushells for estate agents. On the negative side, can't say for legal reasons!!!!or can we? Please advise....
  • Administrator
Administrator

Administrator

Posted
  • Administrator
Posted

Comments must be deemed fair. Fair comment covers content, mainly opinion, that cannot by its very nature be true or false. To be properly defensible, these comments must be:

* Based on fact

* Made in good faith

* Published without malice

* On a matter of public interest


so you can tell of your negative experience but if, for example, a shop gave you the wrong change do not say "shop x robbed me and are ripping off their customers". Common sense prevails and if something is dodgy please report the message (click the "Report This Message" link beneath it) and we will take action if necessary.

gerry

gerry

Posted
  • Author
Posted
OK then. Thanks for the info. Well, here goes. I think Foxton's estate agents could have better local knowledge with regard to pricing. I think HSBC and Lloyds could provide more staff during peak periods. I agree that Acorn staff need a few lessons, and Sainbury's East Dulwich staff are sometimes less than polite!!! Is this acceptable?
mockney piers

mockney piers

Posted
Posted

I love the staff in Chener Books. It's a sort of lettered version of the music shop in High Fidelity, but it's all the better for that. For every sharp intake of breath through pursed lips at purchase, I also get a raised eyebrow and approving nod.

Love it.

Ant

Ant

Posted
Posted

I've always found the staff in Threshers friendly, but I've also often found them a bit lacking when it comes to knowledge about their stock. Although one person in particular did say she was about to attend some training, so perhaps things will improve.


They staff in Green and Blue and Nicolas always seem to know their stuff.

gerry

gerry

Posted
  • Author
Posted

Thanks Keef. Any negative comments worth posting.......hairdressers? florists? newsagents?

I also think the camera shop on LL give good customer service at all times...he will always help put things right if someone is unhappy, also the pharmacist just down from Somerfield is wonderful.

Brendan

Brendan

Posted
Posted

For good, friendly, unpretentious customer service I would recommend:


The CPT ? Just because it is run by genuinely nice, friendly people which is something I appreciate.

Val?s Grocer ? For the same reason.

The Plough - As the staff really do seem to be making an effort.

William Rose - For the friendliness and efficiency that they handle the busy weekends


I don?t really have any bad reports. Most places seem ok but the above 4 definitely stick out from the rest.

PeckhamRose

PeckhamRose

Posted
Posted

Can I make a suggestion because this could get all geuinely confusing.

Why don't we have a section called

LOCAL SHOPS AND BUSINESSES in ALPHABETICAL ORDER - OUR OPINIONS

Then ALL our thoughts about each service shop or business could go in the relevant section.

Can we also include LIBRARIES in that alpha list?

I needed a copy of Chekov's Cherry Orchard. The library said that not ONE library in the WHOLE OF SOUTHWARK Libraries had it.

Went into Chener Books. ?1.90. job done.

Edited to add: And if this new section was added - it would either go into it or be a subsection of Wanted. Recommendations or something?

gerry

gerry

Posted
  • Author
Posted
You are very organised and efficient and your ideas are good. However, I just wanted this to be a bit of fun and not too serious for a Monday morning. If others think this should be a permanent fixture, we should make the recommendation to the administrator.
lozzyloz

lozzyloz

Posted
Posted
Mrs LL popped into Val's yesterday for some Star Anise. Non on the shelves so Val went into her own kitchen and gave Mrs LL a handful so that I could finish off cooking dinner!! How good is that(tu) I can't think of a nicer shop keeper on The Lane and she always has a cheery smile. If only I could do ALL my grocery shopping there.
SimonM

SimonM

Posted
Posted
I hate to be the grumpy killjoy but - bit of fun or not - these are people's livelihoods we are toying with. That's not to say I'd ever wish to discourage someone posting details of an outstandingly good or bad experience with a particular outlet on here - even though these things are subjective they can be useful sometimes. I am just not sure about "institutionalising" it, as it were, in a dedicated topic. Plus I think in the interests of fairness local retailers, restauranteurs etc should be actively encouraged to name and shame lousy, bothersome or dishonest customers by name... :))
Domitianus

Domitianus

Posted
Posted

Ladygooner Wrote:

-------------------------------------------------------

> I went in to Shaun's DIY near the station on

> Saturday (used to be Terry's DIY) - all the staff

> in there were very helpful. They had lots of

> customers in whilst I was waiting and all left

> well satisfied.


I bought a torch in SHaun's yesterday and the young chap who served me happily climbed up and down his ladder to show me a good selection. When I bought batteries to go with it they knocked a little off the price. Well done to Shaun's.

gerry

gerry

Posted
  • Author
Posted

Simon


While I agree with you, critics make and break livelihoods all of the time, and no one objects to bad press against actors/directors/singers/dancers/politicians, etc. I think we on the forum can state our opinions and as we saw today, most comments/opionions/stories were extremely positive.

PeckhamRose

PeckhamRose

Posted
Posted

It may have been Monday morning when you wrote it, but this is a very good idea for all of us and will be read at all tikmes of day and night!

And yes, it has to be moderated so no-one can get away with writing vindictive nonsense ;)

I think it's a great idea because it can only benefit the shops and services concerned when they learn what they're feedback is and act accordingly.



gerry Wrote:

-------------------------------------------------------

> You are very organised and efficient and your

> ideas are good. However, I just wanted this to be

> a bit of fun and not too serious for a Monday

> morning. If others think this should be a

> permanent fixture, we should make the

> recommendation to the administrator.

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