Virgin Media - is yours dropping out/freezing?

[beansprout]

Hi,

Just wondering if it is happening to anyone else? Buffering, freezing and really can?t face call centre. Was happening just before lunchtime but seems for the time being to have sorted itself out.

Also, when cancelling assume box etc has to be returned. I never got a label to send back in my box - guess I will have to eventually call.

Moan over.

[beansprout]

Still freezing and dropping out!

[rollflick]

Yes, been having this since mid-April, engineer finally came on Friday to replace router and check connection in box at end of street. But it's made zero difference, as unreliable as ever with broadband going down multiple times a day.

See my post here

https://www.eastdulwichforum.co.uk/forum/read.php?5,2114700,page=2

I have called up to complain again today as can't face this area outage continuing till September. Apparently (didn't fully understand the advisor) may be able to get some compensation like ?8/ month till then. It's a joke.

[mynamehere]

Rollfkick, where are you? We've been having connection problems: Goodrich School abouts

[redjam]

We had endless issues with Virgin for years before we eventually bit the bullet and switched to BT. Not a single problem since (4+ years). I'm amused by how regularly this kind of thread appears on the forum - and it's always Virgin. Seriously, vote with your feet, guys.

[rollflick]

mynamehere - we're other side of ED Road, so prob different fault though whole network here is 1st gen cable from 1980s, which is why it's so ropey.

redjam - still waiting for Openreach to cable our street, only could get 3Mb on old phone line and had bad reliability with that too. Yes will jump when can.

Virgin claim they will offer 1Gb across all their network by end of next year. Currently feels like the equivalent of switching from paying with clamshells to contactless, so I'm at best dubious.

https://www.ispreview.co.uk/index.php/2019/07/virgin-media-uk-confirms-1gbps-broadband-speeds-for-all-by-2021.html

[Adidas_guy]

Why do you not change providers? I used to be with talktalk. I Switched to shell energy about a year ago, and not only is it much cheaper, but it is also so much better. Switching was very easy and straightforward.

[seenbeen]

Mine has been rubbish off and on today but fine the rest of the time

[doogsey]

Unfortunately virgin has been pretty flakey today around Goose Green.

The reason I don?t switch to something else is because the only other option is ADSL which has a max of 3mbps according to BT. I actually just switched from BT after about 5 years with no issues, but the speed was just too slow for WFH and video conferencing. At least virgin provide 300mbps, when it works.

For today though I?m on 4G, which is still miles faster than BT!

[KidKruger]

On CP Road signs been up and down a bit today.

[FallingDownMoment]

Ropey all morning on Crawthew Grove.

[rollflick]

Yup like doogsey my only alternative to Virgin is 3Mb on copper line, whether it's talktalk, shell etc.

Struggled to even stream iplayer SD with that.

Just got email from Openreach today saying they are looking at installing fibre for those of us without in Goose Green area:

"We are very happy to let you know that we've recently announced plans to start upgrading the network in London, and our initial planning work will include your street. In the near future, you may see people working on behalf of Openreach in your area. Be sure to say "hi" if you see them.

It can take a year or more to finish your local network upgrade. Much of the time, you may not actively see us because we're meeting with local councils, landlords and highway authorities to get all the necessary permissions to install the new Openreach kit. Then we work on installing new equipment in our local exchange and other parts of town to get the fibre to your street."

The local exchange (New Cross for those of us with 020 7XXX numbers) already has the equipment, it's the cabinets on street that are needed for those of us with Exchange Only lines.

[SnakeFilth]

rollflick Wrote:

-------------------------------------------------------

In the near future, you

> may see people working on behalf of Openreach in

> your area. Be sure to say "hi" if you see them.

>

I wonder what logic at head office approved that to be in the email? Do they think this is some kind of quaint chocolate box village were everyone toddles around saying 'good day' to each other? Jesus wept.