Royal Mail delivery

[siousxiesue]

My cancelled parcel was resent, and arrived within 2 days!

That's pretty exceptional in normal times, let alone Christmas!

[Spartacus]

I feel sorry for retailers who are tainted by the failure of the postal system

It's not the retailers fault yet they have to deal with irate customers when parcels don't turn up

[ctovey]

We had a delivery today (Sunday) - from Camberwell Green sorting office - Well done !

[Bic Basher]

I had post on Wednesday and Thursday, some of it sent a week before.

[craigyboy71]

I finally had post on Wednesday evening(!) which was mailed to me 2 weeks earlier! Massive issues in the local sorting offices I'm told due to volume of mail, social distancing and staff off sick. Regardless the local post has never been the same since they closed the East Dulwich sorting office.

[Lynne]

How right you are, craigyboy71

No answer to my e-mail or letter I left with the Highshore Rd manager

No post now since the weekend before last

[Sue]

My time critical thing hasn't arrived . It was posted first class on 8 December.

Has anyone tried phoning the delivery office? If so, any success?

[Spartacus]

Lynne Wrote:

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> How right you are, craigyboy71

> No answer to my e-mail or letter I left with the

> Highshore Rd manager

> No post now since the weekend before last

Maybe they posted you a response Lynne 😱😂

[bob]

Still no mail last mail Monday or Tuesday.!

[Lynne]

Has anyone tried ringing Highshore on 0843258 4607?

No post since weekend before last

[JohnL]

Christmas cards today - I think they were posted a few days ago.

[staplemeg]

Helen Hayes and some other local MPs have written to Ofcom and asked them to investigate failures to meet the Universal Service Obligation, and ensure Royal Mail are held to account:

[Sue]

Ive just called them on the number Lynne gave.

No reply. No voicemail. Call just ended.

About to email. I haven't had any post for days and the non-arrival of the thing I'm waiting for is causing me massive inconvenience GRRRRR.

[Siduhe]

We got a pack of "ordinary" post today (Underhill/Wood Vale/Melford) - first in about 10 days (but we did get a Christmas card/package type delivery last week). In today's batch was a bank card I was advised by my card provider to cancel a week ago (as it had been out for delivery for over three weeks). I took a punt it would arrive eventually and it did.

Helen Hayes was incredibly helpful to me earlier this year when I was trying to get delivery of a key financial document that the bank would only send out by post and it was only after her intervention and being able to point to her letter and tweets on the issue that the bank agreed to send it by another method. For what it's worth, she and her team seem incredibly frustrated that every time they raise this with Royal Mail there is a big reallocation of resources to Peckham Sorting office to clear the backlog, things get better for a week or so, but then rapidly go back to the way they were, so I'm not surprised they've taken the next step of writing to Ofcom.

[Sue]

Postwoman just delivered a packet. One packet.

Postmarked 15 December, ie around a week later than the item I am waiting for. To add insult to injury it was for my partner/bubble, who doesn't even live here most of the time :))

We had a conversation. She said she had just had a similar conversation with someone down the road who was expecting something urgent. She said the sorting office was "under pressure".

After she had gone, I noticed that she had just dumped a large packet for my immediate neighbours (who I know are out) on their doorstep, in full view and within easy reach of passers by.

FFS.

ETA: I took in my neighbours' packet and have let them know, obvs.

[bob]

Still no mail any one near colwell or pellatt had a delivery in the last 7 to 8 days.

Bob S

[singalto]

The Pellatt rd postie is apparently off sick and his walk is not being covered!

[bob]

Thanks that explains it!

[Langdale]

We haven;'t had any mail for 10 days - still waiting for birthday cards which were posted early December. We're on Friern Rd and we had a parcel delivered. The postman said there was a huge backlog and post has been piling up. It's very frustrating - my son wanted Casual Christmas Postal work and would be down there like a shot, but no vacancies!!!!

[Langdale]

I'm currently on hold to customer complaints at Royal Mail.

[Sue]

Langdale Wrote:

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> I'm currently on hold to customer complaints at

> Royal Mail.

Did you get through? What did they say?

[craigyboy71]

No post for a week here and the last time I received some was also the first time in a week!

[garages2018]

Sunday 20th Dec Postman delivering to Rodwell and Heber Road, I see him on the way out delivering in Rodwell.

On the way back 45 minutes later he was in Heber so it was not parcels

As I was passing I ask him if he was going Pellatt, Wheatley Road his answer was No.

On this he put the post bag in his van and drove away.

If you do Rodwell and Heber roads, would you not do two roads in line with with these. seems bad

Mangerment to me. No POST AGAIN MONDAY TUESDAY

[Lynne]

10 days without post

[shebe]

See letter from Helen Hayes and other local MPs to the CEO of Ofcom about the problems: