Easyjet!! Money grabbers!!

[Moflo]

I recently booked a flight to Glasgow, circumstances are that my husband can't travel so I asked a friend to accompany me! Called easyjet to cost the change of name! Now bear in mind the cost of two seats return to Glasgow ?147.00! How much is it to change a passenger name? I ask. Reply ?35 each way then ?83.00 for the difference in price total?153.00. How can you charge me for difference in a price I have already paid I asked? Company Policy was the short reply! this is extortion and immoral in my eyes, am I wrong?

[Mick Mac]

That's normal for any change of booking.

[Huguenot]

How is the difference in price calculated?

[silverfox]

I've never flown Easy Jet and hopefully never will. However, the revised fare is probably still cheaper than travelling by train, although given check in times hours before your flights probably no quicker.

O'Leary is a scoundrel but he has opened up air travel for the masses

[Moflo]

The price for single ticket in may was ?70 return and that the price I paid, price now is ?150+ but I'm

Not cancelling and rebooking I'm asking them to change a name of existing booking! Why should I pay again for seething I've already paid for! Standard practice or not, it's immoral!

[KidKruger]

The whole name change thing is a cynical rip-off, while I understand there's a tiny amount of admin involved and there may be an argument for a small charge for that, there's no real reason to apply other penalties such as this.

[woodrot]

read the terms and conditions bludz - this is not outragreous ae carriers go - the reason why you got a cheap flight in the first place is because of use of this model - cake and eat it scenario

[woodrot]

easy jet are saints when compared to the vermin of ryanair

[Aladam888]

I agree, i have had much worse experiences with rynair but i guess now easyjet is right behind on their footsteps, They just need an excuse to mint money

[Michael Palaeologus]

Welcome to the world of cheap carriers.

The flights are cheap (as long as you book in advance) but any and all additional services or changes are expensive.

Thats their business model. It can be annoying when plans change BUT most of the time they dont, so most of the time you get from A to B at a cheap price.

The alternative are the main line carriers. BA fly to Glasgow, having booked, you can make changes and amendments at a smaller or no fee. You will have probably paid more for your ticket though.

Easyjet do at least treat you as a human being. Ryanair dont.

[El Pibe]

Wot woodrot and Michael paleololologo said

[DulwichFox]

London Kings Cross --- Glasgow Central

Any Train Off Peak Return within 1 Month ?127.60

Anytime Return. Return within 1 Month ?330.00

4hrs 31mins

Virgin.

[silverfox]

It's time we sacked the regulators and sent in some real rotweillers to clean up the industry.

Earlier this year I booked two return tickets to Ireland. The advertised rate was ?70 return (no doubt with a number of asterisks and footnote numbers following the stated price). By the time I ticked all the boxes for seats and two bags the final figure was ?246.98.

Now while I consider ?124 each still good value for a return flight to Ireland the fact is is is nearly ?55 per person dearer than the headline price.

Your Receipt

Ticket Numbers ************* Issue Date XXXXX

Details Fare p.p. Taxes & Charges Total

2 Adult(s): GBP 20.00 GBP 52.99 GBP 145.98

Handling Fee: GBP 24.00

Pre-Paid Bag Fee: GBP 0.00

Sms Confirmation Fee: GBP 1.00

PLUS fee: GBP 68.00

Seating Fee: GBP 8.00

TOTAL GBP 246.98

The ''Total'' figure above is a cumulative amount applicable to your booking reference to date and is not in addition to what you paid for your original booking.

Last Payment XXXXXX

Restrictions/Endorsements

NO RFND/CHG FEE APPLIES

CXL BY FLT DT OR NO VALUE

(Apologies for the formatting, the preview shows it keeps defaulting)

[the-e-dealer]

Its how it works. The prices are low because they have very limited back office staff. Pay more get a friendlier more flexible service. Or avoid these people and Ryan Air too.

[BrandNewGuy]

Charging for name-changing is part of the price you pay for cheap fares. Otherwise an enterprising punter could just buy up bargain discount seats and attempt to sell them on later. Putting a name to each bargain seat ensures that doesn't happen.

And in my experience Easyjet can be frustrating (online check-in and bag drop is no such thing - you still have to go through the long bloody queue), but Ryanair are a nightmare.

[silverfox]

You miss the point the-e-dealer - the prices aren't low they are misleading.

The published prices should be realistic. Look at the breakdown above. The presumption should be that most travellers will want to book a suitcase/bag onto the flight and advertise the prices accordingly. Discounts can then be applied for those who don't want to put a bag in the hold.

I can see the attraction of these cheap airlines to students who can fly at any time with a toothbrush in their pocket. For most people the add-on charges make a mockery of the airlines' claims to be cheap, competitive carriers.

[the-e-dealer]

So they don't actually publish the prices?

[Loz]

Silverfox - who was this with?

Sometimes they sneak stuff in you don't need - what are the handling fee, PLUS fee and seating fee and could you decline them?? Did you really want SMS confirmation?

[silverfox]

the-e-dealer, you may have the luxury of time that allows you to flick between various schedules using new tabs everytime.

Show me one clear example that shows the price of a return flight with all taxes included, with a booked seat and a case/sitcase of the permitted weight booked into the hold.

[antantant]

Is it 10 years ago? Don't we all know this by now?

[silverfox]

Loz, it was with Aer Lingus.

The online booking form asked questions such as do you wish to have a designated seat (or sit anywhere). As two of us were flying it would be nice to sit together. Did I want to book a bag on to the flight. I do not remember a fee being clearly stated at each point nor a cumulative subtotal being visible as I ticked each box although I do remember being referred to different links for further information about baggage charges/allowances (which is the point I'm trying to make to the e-dealer).

Can't remember exactly about the sms confirmation.

[the-e-dealer]

I was asking. If they dont publish the prices then this is bad. I don't have the time to fool around with EasyJet. And don't intend to do an investigation of their website now. Ask Ann Robinson.

[silverfox]

antantant Wrote:

-------------------------------------------------------

> Is it 10 years ago? Don't we all know this by

> now?

No wonder O'Leary gets away with it - he's obviously got you sussed

[the-e-dealer]

oh allright here you are silver fox

Choose your flight

Click on the flight price from the timetable below to add it to your basket or search again using the search options below.

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FLEXI includes:

Unlimited date changes Unlimited changes to your flights within a 4 week period from 1 week before to 3 weeks after the original travel date.

Hold Luggage INCLUDED 1 piece of hold luggage (20kg max) included for free for each passenger.

Speedy Boarding INCLUDED Speedy boarding for each passenger included.

Seat Selection INCLUDED Choose Extra Legroom at a discount rate, or an Up Front seat for free! (allocated seating available on certain routes)

No extra payment fees No Admin fee or credit card charges

Flexi fares are available to book 120 days from the current date. All other standard terms and conditions apply.

Outbound journey

London Gatwick to Malaga

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Mon 10 Sep

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Tue 11 Sep

Flexi ?19499 Dep 17:30 Arr 21:20

Flexi ?19499 Dep 19:25 Arr 23:15

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Wed 12 Sep

Flexi ?19499 Dep 05:40 Arr 09:30

Flexi ?19499 Dep 07:25 Arr 11:15

Flexi ?19499 Dep 17:30 Arr 21:20

Flexi ?19499 Dep 19:25 Arr 23:15

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Thu 13 Sep

Flexi ?19499 Dep 05:40 Arr 09:30

Flexi ?19499 Dep 07:25 Arr 11:15

Flexi ?19499 Dep 12:15 Arr 16:05

Flexi ?19499 Dep 17:30 Arr 21:20

Flexi ?19499 Dep 19:25 Arr 23:15

Fri 14 Sep

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London Luton to Malaga

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Mon 10 Sep

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Tue 11 Sep

Flexi ?15499 Dep 19:10 Arr 23:00

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Wed 12 Sep

Flexi ?15499 Dep 08:40 Arr 12:30

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Thu 13 Sep

Flexi ?19499 Dep 08:40 Arr 12:30

Flexi ?19499 Dep 19:10 Arr 23:00

Fri 14 Sep

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London Southend to Malaga

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Mon 10 Sep

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Tue 11 Sep

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Wed 12 Sep

Flexi ?14499 Dep 16:50 Arr 20:40

Thu 13 Sep

Flexi ?14499 Dep 16:50 Arr 20:40

Fri 14 Sep

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London Stansted to Malaga

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Mon 10 Sep

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Tue 11 Sep

Flexi ?14499 Dep 18:25 Arr 22:20

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Wed 12 Sep

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Thu 13 Sep

Flexi ?14499 Dep 06:00 Arr 09:55

Flexi ?14499 Dep 18:25 Arr 22:20

Fri 14 Sep

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Return journey

Malaga to London Gatwick

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Thu 13 Sep

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Fri 14 Sep

Flexi ?25199 Dep 10:05 Arr 11:55

Flexi ?25199 Dep 11:50 Arr 13:40

Flexi ?25199 Dep 21:55 Arr 23:45

Flexi ?25199 Dep 23:50 Arr 01:40

No flights available

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Sat 15 Sep

Flexi ?26199 Dep 10:05 Arr 11:55

Flexi ?26199 Dep 12:30 Arr 14:20

Flexi ?26199 Dep 15:55 Arr 17:45

Flexi ?26199 Dep 17:25 Arr 19:15

Flexi ?26199 Dep 20:50 Arr 22:40

Flexi ?26199 Dep 22:30 Arr 00:20

Flexi ?26199 Dep 23:50 Arr 01:40

Sun 16 Sep

Flexi ?26199 Dep 10:05 Arr 11:55

Flexi ?26199 Dep 12:40 Arr 14:30

Flexi ?26199 Dep 17:05 Arr 18:55

Flexi ?26199 Dep 22:20 Arr 00:10

Flexi ?26199 Dep 23:50 Arr 01:40

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Mon 17 Sep

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Malaga to London Luton

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Thu 13 Sep

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Fri 14 Sep

Flexi ?26199 Dep 14:25 Arr 16:20

Flexi ?26199 Dep 23:40 Arr 01:35

Sat 15 Sep

Flexi ?26199 Dep 10:25 Arr 12:20

Flexi ?26199 Dep 23:40 Arr 01:35

Sun 16 Sep

Flexi ?28199 Dep 10:25 Arr 12:20

Flexi ?28199 Dep 23:40 Arr 01:35

Mon 17 Sep

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Malaga to London Southend

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Thu 13 Sep

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Fri 14 Sep

Flexi ?23199 Dep 21:15 Arr 23:10

Sat 15 Sep

Flexi ?20299 Dep 21:15 Arr 23:10

Sun 16 Sep

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Mon 17 Sep

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Malaga to London Stansted

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Thu 13 Sep

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Fri 14 Sep

Flexi ?24199 Dep 22:55 Arr 00:50

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Sat 15 Sep

Flexi ?24199 Dep 11:00 Arr 12:55

Flexi ?24199 Dep 21:45 Arr 23:40

Sun 16 Sep

Flexi ?24199 Dep 10:35 Arr 12:30

Flexi ?24199 Dep 22:55 Arr 00:50

Mon 17 Sep

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[silverfox]

If I understand this correctly it's interesting to see yesterday's (Mon 10 Sep) London Southend to Malaga flight is still loading according to your crib.