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I am voting with m feet this time. Hubby was initially told no appointments available today at about 8.40am and when he got annoyed, they miraculously found him a slot. This is no way to run a surgery. Absolutely unacceptable. The highly-paid people responsible for this mess should be ashamed.
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My 18 month old has been unwell and from previous experience of DMC, i knew better than to try to phone to get an appointment.. So, I had to wake him up at 7, having had a very restless night, go down there in the pouring rain and queue from 7.40am. I was third in the queue of about 8 and the first appointment available was for 9.30am. So I had to go home in the rain again, then go back down for half nine. There were only 3 other people waiting, it didn't seem busy. I think it is ridiculous that to secure an appointment, people are having to go to such lengths. I will complain to the PCT.
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The PCT's priority seems to make sure I get to see someone so they keep directing me to the Lister and informing me of all the services available in the area.


PCT also got in touch with the surgery and I got a letter from the practice manager saying they are short staffed due to a number of female staff on maternity leave. To me, this is a lame excuse. They should take on more locums and if they can't, they should at least stop registering patients. To me, it looks like a prime example of a surgery being allowed to maximise profits woth a complete disregard for patients. Agree with SebS - the surgery is ever so quiet each time I visit. Sometimes I am one of two patients in the waiting room! I would be interested to find out how many GPs are actually working there each day.

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Similar problems. I rang DMC on 23rd Sep to try and get an appointment with a nurse for an ear syringing (having played the phone lottery game with them from 08:30). Eventually got through as 5th caller of the day to be told the earliest they'd see me would be 24th Oct (4 weeks). Crazy.
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Called DMC for an immunisation appointment last week and was told no appointments for the month and need to wait until they open their books for October. Then I call again this week and get a choice of appointments for the same week. I can never get an appointment even a foward appointment if I call but can always get an appointment online, thats when had my access, which I then lost and called them about it, they took my information leter and promised to mail me another one with the right access pass, that was 6 months ago.
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SebsC Wrote:

-------------------------------------------------------

> My 18 month old has been unwell and from previous

> experience of DMC, i knew better than to try to

> phone to get an appointment.. So, I had to wake

> him up at 7, having had a very restless night, go

> down there in the pouring rain and queue from

> 7.40am. I was third in the queue of about 8 and

> the first appointment available was for 9.30am. So

> I had to go home in the rain again, then go back

> down for half nine. There were only 3 other people

> waiting, it didn't seem busy. I think it is

> ridiculous that to secure an appointment, people

> are having to go to such lengths. I will complain

> to the PCT.


I've done exactly the same in the past. Actually, just reading all this has spurred me on to move somewhere else. I've heard myself and others complain so much in the past and I only joined them to try and secure a lanes midwife, and I didn't even stay with them anyway!

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If this is a concern do consider signing the 38 degrees petition:


"The government?s plans to privatise and fragment our NHS are starting to take shape across England.


In Southwark doctors are getting together to form a ?Clinical Commissioning Group? or ?CCG?. This body will make big decisions about what health services will be available to you and your family.


Southwark CCG will be under pressure to do the Government?s dirty-work. But if enough local people sign the petition to Southwark CCG, we can persuade them to put us first - and protect our local NHS."

Here's the link:


http://action.38degrees.org.uk/ccg_found_o?postcode=Se15&submit=Find+your+local+petition

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