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Vodaphone reception issues...

OD

By OD
in General ED Issues / Gossip

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  • 3 months later...
Pickle

Pickle

Posted
Posted

I sent a message via that link and got a call back today. Straight away my call failed, so I rang them back on my landline. Very frustrating conversation followed - according to Vodaphone there is no problem, and I can buy a booster for a bargain 50% off, just ?50 (!). Explained that I pay a monthly fee for them to provide me with a mobile network, and I shouldn't have to fork out any more, and miraculously it is now free.


However, he still absolutely denied that there is a problem. I have been told to keep a record of failed calls, no service etc. for the next 24 hours and ring them back. Apparently if others do the same it will strengthen the case for them to take it seriously, so please, anyone suffering the same shoddy service, keep a note and ring them.


I've been with Vodaphone for nearly 13 years, but since December last year the service has been constantly patchy. My contract is up for renewal and I think I'll go elsewhere. Recommendations?

Pickle

Pickle

Posted
Posted

Just to update, I phoned again this evening with my 24 hour log of service (none/limited when at home or nearby, fine when outside of my immediate area). They have now admitted that there is a problem with the mast, affecting both standard signal and 3G in the area. No indication of when this will be rectified, but apparently I'll receive a credit on my account (I doubt this will happen without me pushing for it).


In the meantime I have a phone I can't use for anything useful. Very frustrating.

bexxta

bexxta

Posted
Posted

We've just moved in to SE22... down the bottom end of LL and get ZERO reception in the house... have to go out the front for any kind of weak signal.

Vodafone declined our request to be sent a signal booster... suggested we buy one online for ?100?! No thanks!

They are now crediting our accounts circa ?35/month until they fix the signal tower (they have admitted one of their towers is faulty) so complain away to try and at least cover some of your monthly fee!

Lets just hope they get it up and running as I'd rather have signal than a reduced bill! :(

  • 11 months later...
mikeb

mikeb

Posted
Posted

Has something happened to Vodafone reception locally in the past couple of weeks?


I've never had a problem but have come back from holiday to find that I have zero reception even on my Blackberry (which works just about anywhere in the country). I'm halfway along Lordship Lane.


Mike

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