O2 Text problems

[uncleglen]

Since yesterday we have experienced text messages being sent up to 7 times each. The O2 website says that a mast may not be working in the area! It's working overtime if you ask me.

[shelly2012]

We have got same problem at the min . Myself and my boyfriend have been having same problem since Sunday . We have been on to 02 last 2 few days . They have sent us out new sim . Put new sim in today and it still happening . We though it might Been an area thing as we live on bottom sydenham hill .

[shelly2012]

We have now been told it's a fault on the phone and have to go into 02 shop to get it sorted . That don't sound right . I have just got my new phone and it's happening to boyfriends phone as we'll .

[uncleglen]

This is happening to 3 people in my house- all on O2- since yesterday

[SebsC]

Same here since Monday.spent an hour on phone to apple support as I presumed it was a fault with phone but they couldn't find any problem. Will now call 02 and no doubt be told it has nothing to do with them!

[SebsC]

Ok so I did live chat with O2 support and have to say they were very helpful. Was told it was a problem they were aware of and were working on. As I am on a plan where I only have limited text allowances, I asked them if I'd get back my allowance for the wasted sent texts. I was told for every text sent where multiples were sent I'd get back those texts - hope that makes sense! They also got me to reset all my settings, take out SIM card and wipe it and gave me a code to call from my phone. Not sure what all that did however since then I have been sending texts without any problems.

[Bluerevolution]

Same here, text saying "failed" but still getting replies to those failed texts !!

[Multifish]

I can't text in Dulwich either, it worked when I went to London Bridge today but stopped working again when I got back to Dulwich.

[muffins78]

Oh this is me too! My out going texts are saying failed, but apparently been sent 7/8 times and I can't receive messages! Glad to know it's not just me, thought my phone died - but had noticed it had worked in London earlier in the week. Off sick now and feel like no contact with the outside world as a result :( That might be seen as a good break too :)

[ultraburner]

Had this too from the other half's (o2) phone, txts sent six or seven times.

At first thought she was making a point or something.

[uncleglen]

Sent text yesterday- got a message saying it was not sent but the recipient said it arrived 14 times.

[SebsC]

Spoke again with O2 this morning who began by saying there was no fault in the area and it must be a fault with my phone. I showed her the online conversation I'd had with O2 on Friday where they said there was a fault in the area, and how they had checked my phone and ruled out any problems with it. I also told he about the EDF and all the other people who were reporting the same problems. At first she persisted with the fact it was my phone and yet again went through all the unnecessary checks. I insisted that it MUST be an area problem as as soon as I went outside of the area, my texts sent properly. Anyway, upshot is she will log it with the engineers but as not many people have apparently reported it, it is not seen as urgent. So, if you're experiencing these problems, please report it to O2 to escalate the urgency!

[numbers]

has anyone else been charged extra by O2 for sending text messages with emoticons in them?

I get 'free' text messages but noticed they were charging more each month and when I queried it, they explained that whenever I use an emoticon they treat that as a multimedia message which is chargeable if I go over a limit. Wasn't exactly clear in the small print. Their adviser told me to use facebook messenger and whatsapp instead (I already do).

I know I deserve all I get for using :) :)) :(

(sorry if this is slightly off topic, just being nosey)

[Bluerevolution]

were you sending via MMS (Media Message Service) ? SMS (Short Message Service-or Text) is inclusive but not MMS

[StraferJack]

if you typed a smiley and it changes it to MMS, that's naught

if you inserted a smiley pic, then yeah more obviously MMS

In any case far better to use whatsapp or similar app for texting/messaging as everything, including video is free

[numbers]

Blue - I was sending as SMS (or so I thought), thanks for that didn't know that mms wasn't inclusive.

SJ - no I didn't type a smiley, I downloaded the emoji keyboard and I use that (mainly for the emojis that aren't smileys). am using whatsapp much more now but if there's a rubbish signal it doesn't work well.

[uncleglen]

Used the O2 live chat and all is now back to normal.