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  • 1 year later...

I just came back from this car wash (Hamlet football car park next to the East Dulwich sainsbury's). All I can say is that they have damaged my car by doing something I specifically asked them not to before handing over the key. Of course, they said "no problem" to accommodate my request but when I came back a little early from my shop, I spotted them doing exactly what I asked them not to! As a result, a 200 pounds worth of damage has been incurred to my car (just got off the phone from our garage).


When I voiced my anger at this, their response was "if you were aware of this potential issue, why did you get the car washed with us" and that it was "your fault". Then they proceeded to chat angrily amongst themselves (there was a group of them) and I couldn't understand a thing they were saying. It made me feel extremely uncomfortable and to a degree, threatened as a woman on my own.


We used this car wash a good 3/4 years ago and it was really well done then. Now that they have changed hands and the standard has fallen and these new people treat your car really roughly. As I was dropping off our car in the queue, they did a wheel spin with the car in front of ours to move it along. Of course, the owner of that car would never be aware of that and it was their attitude that was appalling.


If anyone is thinking about using them, I would really urge you to look for another place if you want to avoid any potential damage to your car!

What did they do exactly?


On a more basic level, they are doing a rubbish job of cleaning. Last two times I went, I got home and realised there were noticeable things I needed to finish off myself; and I am far from renowned for my dirt spotting abilities. I'm not going back there.

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