For info - townley road dentist shut

[tiddles]

just popped round to make an appointment and the dentists is shut until August 18th. No one is taking bookings or dealing with post apparently.

[Strawbs]

I drove past today and it's been completely gutted with workmen out front. Hoping it's just a refurb as I need an appt soon!

[nunheadmum]

I was told they'd be closed for a couple of weeks - timing wasn't definite when I was told but was given an appointment for early Sep when they said the work would be finished. Think it's just a refurb.

[tfwsoll]

They are just carrying out a refurb but it's taking longer than they originally anticipated. I am not sure the staff were given much notice as I was halfway through a course of treatment when I was notified of the closure. I'm not best pleased that I'm now having to wait an additional couple of weeks to finish the treatment.

[tiddles]

does anyone have a contact number other than the usual?

[olly]

The answer phone message seems to have stopped and now the phone just rings out.

I think it was pretty poor of them not notifying their patients that the refurbishment was going ahead, and then of not keeping them updated as to the situation.

[gerispringer]

It's 15th September and Townley Road dentist still seems to be closed, no answer message and the place looks abandoned. I have had to find another dentist in an emergency as a crown that was fitted by them at over ?500 has come out after 2 months, the other dentist was very scathing about the poor quality of work and I might have to have a new one. How do I complain about this dental practice which seems to have vanished?

[SebsC]

I have previously complained to NHS England about my GP practice and felt it was worthwhile as action was taken as a direct result. If the dentist is an NHS dentist you can complain to them too...

http://www.england.nhs.uk/contact-us/complaint/

I found the easiest way was to call them to lodge a complaint on 0300 311 22 33

[Jacqui5254]

I have not been a patient at this practise but accompanied a very nervous friend there a couple of months ago.

Rather than it being a calm place, the [?]owner was showing round the builders, letting them bang on walls outside treatment rooms, talking loudly about refurb plans whilst in the waiting room , ignoring patients etc and it all seemed very inappropriate. It clearly wasn't patients first and , from what everyone is saying here, it still looks like that.

[tfwsoll]

The practice reopened today with just two of the rooms being used. It still looks like a building site. I feel very sorry for the staff. It doesn't look like they are going to be completely finished for some time to come.

[gerispringer]

Well I will be sending them my complaint.

[judith.arkwright@hot]

I have been with this dentist for 25 years and they have been great. They we're let down by the last owner of the practice but seemed to be making a comeback which is why it's so strange that they have not kept patients better informed. I tried to phone today and still got no answer- anyone else got any updates?

[tfwsoll]

They are closed on Thursdays presumably to try and get the work completed. What happened with the last owner of the practice??

[Jacqui5254]

I think you are going to find that it will be business first and patients second.

[Layla's Mum]

I have always found this dental practice to be excellent. Whatever is going on, I am sure they will be wanting to get back up and running as soon as possible.

[tiddles]

They are back. Mr Chowdri is particularly brilliant.would not hesitate to recommend him to anyone