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  • 3 weeks later...
  • 2 weeks later...
They are just carrying out a refurb but it's taking longer than they originally anticipated. I am not sure the staff were given much notice as I was halfway through a course of treatment when I was notified of the closure. I'm not best pleased that I'm now having to wait an additional couple of weeks to finish the treatment.
  • 2 weeks later...
It's 15th September and Townley Road dentist still seems to be closed, no answer message and the place looks abandoned. I have had to find another dentist in an emergency as a crown that was fitted by them at over ?500 has come out after 2 months, the other dentist was very scathing about the poor quality of work and I might have to have a new one. How do I complain about this dental practice which seems to have vanished?

I have previously complained to NHS England about my GP practice and felt it was worthwhile as action was taken as a direct result. If the dentist is an NHS dentist you can complain to them too...


http://www.england.nhs.uk/contact-us/complaint/


I found the easiest way was to call them to lodge a complaint on 0300 311 22 33

I have not been a patient at this practise but accompanied a very nervous friend there a couple of months ago.

Rather than it being a calm place, the [?]owner was showing round the builders, letting them bang on walls outside treatment rooms, talking loudly about refurb plans whilst in the waiting room , ignoring patients etc and it all seemed very inappropriate. It clearly wasn't patients first and , from what everyone is saying here, it still looks like that.

I have been with this dentist for 25 years and they have been great. They we're let down by the last owner of the practice but seemed to be making a comeback which is why it's so strange that they have not kept patients better informed. I tried to phone today and still got no answer- anyone else got any updates?
  • 2 weeks later...

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