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One of the thingy plates that heats up (don't know what they're called) broke on mine and I got the spares to fix it from the electrical shop that used to be where Cafe Nero is now. I know the shop hasn't moved far but I'm struggling with the name - someone else on here will remember.
Go into MooToo on Lordship Lane and ask for Maggie. She will give you the contact details of their repairs people. I bought my Dualit kettle from Maggie when she owned MadCow on Park Hall Road about ten years ago, and she subsequently organised for it to be fixed when it broke. Maggie is the oracle when it comes to this type of thing.

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    • In the country, where I have relocated to these things and dealing with council  for all matters are dealt with  in days… freely admit less population than london. Certainly faster in everything.  Not surprised at all about Thames Water - remember years ago calling them about a leak in road - then it took a week for them to come out, despite daily calls from me. Disgusting at that time the lack of concern and wastage of water. Unbelievable that they are not held to account fir anything and that goes for Southwark Council as well.
    • But without knowing the cause of the repeated leaks, it's impossible to comment really. Poor repairs? Something wrong further up the system? Lack of maintenance?  When one of the leaks in our road recurred shortly after it had been repaired, a TW guy said to me that the repairers must have jumped too hard on the asphalt (?) laid above the point of the repair when they were getting it to settle (?) and broken the repair. I wasn't sure if he was joking or not 🤣
    • But in many cases the leaks are happening in the same places again and again, and every inch of pipe outside the Horniman on the South Circular must have been replaced at least 3 times in the last 15 years! Of course the infrastructure in some areas is old, but locally there's been quite a bit of replacement. To little effect it would seem. 
    • Thank you, Pugwash. That's really useful information. Do you know who was responsible for the locks and keys, or which council department? Could you PM me if you don't want to put someone's personal details on here?  It may save me having to speak to Monica. Thanks.
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