steveo Wrote: ------------------------------------------------------- > Point taken but assuming they are unfamiliar with social media because they're too busy running a > restaurant, and if, as I suspect they are doing good business with or without the forum, then who > needs the hassle of policing a thread and following up niggles from tossers? Marketing is the key to the success of any business. In ED, this forum should be the major marketing strategy of any local business - after all, what else is there? As others have said, businesses that respond positively on here and you will look good. Responding to customers is generally a good idea. And anyway, it looks like the 'ban' has been pretty much an epic fail, unsurprisingly. It's called the 'Streisand effect'.