Yes, I've had a PM which confirms that this Winifred previously lived (decades ago!) at the house to which the letter was delivered.
My best friend at school was called Winifred. So was my Latin teacher 🤣
I missed a physio appointment because it was on the new system as a video appointment, when it was actually face to face.
I had phoned that morning to confirm it was video, because I thought it was strange, as I hadn't been told this when I booked it. I was assured that yes it was.
Both the physio and I completely wasted our time - him waiting in a room for me to turn up, me being told online when on the video link that my appointment was delayed - I gave up waiting after twenty minutes "delay" 😡
Then when I phoned to find out what was going on, the physio reception had closed
The physio phoned me the next day to apologise and make a new appointment, but it clearly wasn't his fault.