J&B, you need to go back to basics, find out who the other flat owners/shareholders are, and which ones are directors. And you also need to clarify if the management company/secretary is an owner or not. When the freehold company was set up it would've been set out how the company was to be run and what rights the shareholders would have, e.g. voting rights. This is why I asked before if you knew when the next AGM was. Do you know, have you ever been to one? If not, have you ever been given minutes of previous meetings? As for your lease, you should've been given a copy by your solicitor when you purchased the flat, and probably all the bumph about how the freehold company and how it's run. Maybe you've filed it all away somewhere? Do you receive a set of the FC's yearly accounts they submit to Companies House? You should as a shareholder, and they should say who the shareholders and directors are. The PM may be within their right not to send you a copy of their agreement, especially if they were directly employed by the directors. The directors should have a copy as they would've instructed the appointment of the PM in the first place, so ask the director you're friendly with...