I'm with you on all those MrD. I find the TiVo box takes about 5mins to boot-up too. I suspect the call centre experience is generic though rather than specific to Virgin. I hardly ever use my landline too, I reckon I've had one incoming call this month, and that was from an aging landline-only user. However I'm self-employed so I think it can look a bit cowboyish if you can only contact someone via a mobile number, but maybe that's less of an issue these days. Anyways, try this comparison site, just type in your postcode and see what it suggests... https://www.broadbandchoices.co.uk/