Bobbaz, while I completely sympathise with your complaints, with shopping you do largely get what you pay for. The big supermarkets are in a war with each other, and they're not going to do anything like improving training (incorrect scanning, attitude) if they can help it, if it cannot be demonstrated that that's affecting bottom line, market share etc. It's an oligopoly and they all largely behave the same, treating customers like cattle and making money from high throughput and squeezed costs and squeezed suppliers. It's really not good for anyone except the top brass and their egos and bonuses. As a nation, we are spending a smaller and smaller proportion of our income on food; we somehow expect more for less. In this model, something has to give (suppliers folding, misery wages for staff, no training, no service). Personally, I'd rather spend the majority of my money with smaller outfits - around East Dulwich and elsewhere - or with firms that are demonstrably more considerate towards customers and suppliers (though I think the larger a firm gets the more difficult it becomes to retain that approach in practice). I fully realise this is not an option for those on low incomes such as state benefits or pensions.