I have had, touch wood, good connection from Plusnet but who knows what happens in a month or so. Great customer service in UK andreceived a mail from them after 14 days telling me what was guaranteed and what speed I was getting. Cannot fault them at all since I started the order prrocess - had a problem just after connection & yes did have to wait for 10 minutes but was sorted. Would not toych Talk Talk or Virgin. Interestingly, I disn't pay TT for 2 months and they started threatening cancellation charges, non payment charges but as I had demanded some paper trail as they refused to e mail, they did send so did not have aleg to stand on. I actually sent a mail to CEO as I was so angry and it got the required outcome. No compensation but charges waived together with a letter stating that any adverse teaction via credit agencies hD been lifted - sorry to tired to think but hope you understand. Good luck have no idea the hours/days I lost with irratic internet connection not taking into account my rimeetc. Good luck tonall of you on Virgin & Talk Talk. Think the real problem here is for new lines/connections etc they have run out of space but don't tell us poor mortals and bluntly lie..