Last Thursday (6th Nov), my Gas Boiler broke down. So I made an emergency claim on my Homeserve nPower Gas Boiler breakdown cover. 3 days later, last Sunday, an nPower engineer turned up and identified the fault as a broken valve. 3 days after that, yesterday 13 Nov, they came to fix it but had ordered the wrong valve. Today, I've been told they'll be fixing it with correct valve on Monday morning. By Monday 12 days will have passed since it broke down.