I would contact Tessa Jowell as she covers Lambeth also Found some useful stuff for you http://media.education.gov.uk/assets/files/doc/c/cl%20-%20co/code%20of%20practice%20for%20local%20authorities%20%20%20september%202010.doc Appeals 3.16 Local authorities should put in place complaints procedures for parents who are not satisfied that their child has received their free entitlement in the correct way, as outlined in Chapter 2. All complaints procedures should satisfy public law requirements. In the event that a parent is not satisfied with the way in which their complaint has been dealt with or believes the authority has acted unreasonably, they may make a complaint to the Local Authority Ombudsman. Such complaints will only be considered when the local complaints procedures have been exhausted .. Children who move or start late in the term 5.22 Local authorities should ensure that, from parents? perspective, eligible children are provided with the free entitlement as soon as they start at a provider, including if they change provider late in the term ? unless this breaks the terms of the parental declaration (see 6.15). Local authorities should ensure that parents are not expected to pay for any part of their free entitlement if the child starts after the headcount date and should ensure that providers are funded accordingly to enable this. Reclaiming funding for absent children 5.23 Local authorities should not penalise providers if a child is booked to attend the setting but is unexpectedly absent for a single session or short period. However, local authorities should use their discretion where absence is recurring or for extended periods and should set out their policy on this in their Provider Agreements (see 6.11). Before seeking to reclaim funding, local authorities may wish to consider factors such as whether there is a parental declaration in place (see 6.15), whether the setting could fill the place or use it more flexibly as an alternative, and whether the absence will impact on staffing.