Had a response from TFL Your complaint has been investigated which involved providing the driver with a copy of your complaint (data protected, no personal details given) for comment. The only sanctions available to us are to issue a warning or to suspend or revoke the driver?s licence. As you can appreciate the loss of a licence deprives a self-employed individual of the ability to work at their chosen profession and could be seen as disproportionate in respect of a single lapse in the standard of service provided. Nevertheless, complaints are recorded on driver?s files and if a pattern of complaints and poor behaviour emerges, a driver?s continued fitness to remain licensed is reviewed. If on the balance of probabilities, the Licensing Authority feels that the driver?s conduct is not satisfactory his licence may be suspended or revoked. The details of this letter together with yours has been noted and placed on file. The driver?s future behaviour will be monitored closely to ensure that this was an isolated incident and not a regular feature of his work. Just thought you might be interested.