Gussy Posted September 25, 2010 Share Posted September 25, 2010 Anyone else experiencing problems with their order? I placed an order for delivery on Thursday and I'm still waiting for my food. I use the online service regularly because I don't have a car and two kids on my own and no way of doing more than the odd local shop for a few light items. So I eagerly await my weekly delivery of tins, drinks, frozen and other heavies. Anyway, aside for my reason for using them, I get a call on Thursday saying a few people are off sick and can they deliver on Friday. Ok I say fair enough can't be helped (but no offer of compensation for the inconvenience caused)...Friday comes and goes, no delivery. I call the helpline and I'm kept on hold for 25 mins before they say they'll call me back in 5 mins. No one called back. So its Saturday and I'm still waiting. Is this the usual standard of delivery around here with Sainsburys? (I'm new to area. I've had no problems with them before). If so, can anyone recommend any other local grocery delivery services? Thanks. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/ Share on other sites More sharing options...
RosieH Posted September 25, 2010 Share Posted September 25, 2010 I've never had a problem, but then I use them very seldom. Complain to customer services and ask for some compensation - frankly, after this length of time, they should be offering you your shopping for free (if you can point out what your time is worth and how long you've waited in wasting it, I'm quite sure it'll cover the cost of the shop).I've always found Ocado reliable. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364782 Share on other sites More sharing options...
daizie Posted September 25, 2010 Share Posted September 25, 2010 NO COMPUTER? Experience the joys of online food shopping by walking blindfolded around Tesco dropping items into your trolley Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364788 Share on other sites More sharing options...
womanofdulwich Posted September 25, 2010 Share Posted September 25, 2010 i'va always used Tesco- 100% reliable. I htink it is cheaper than Sainsburys and they give you a free tabloid newspaper . Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364805 Share on other sites More sharing options...
Huguenot Posted September 25, 2010 Share Posted September 25, 2010 Do you get your choice of tabloid, or do they choose for you based on your selection? Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364813 Share on other sites More sharing options...
Pickle Posted September 25, 2010 Share Posted September 25, 2010 I gave up on using Sainsbury's direct a few years ago after consistently poor service - missing items, late deliveries and deliveries cancelled due to lack of staff etc. We now use Tesco and I've been happy with their service. Their delivery slots are now in 1 hour blocks like Ocado which is brilliant. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364834 Share on other sites More sharing options...
Ladygooner Posted September 25, 2010 Share Posted September 25, 2010 Used Sainsburys once - never again. Delivery so late they gave me lots of money off. Lots of substitutions too. Nappy wipes instead of tissus?!! Ocado are the bes imo. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364840 Share on other sites More sharing options...
Moos Posted September 25, 2010 Share Posted September 25, 2010 What Pickle said. Tesco also have the advantage of delivering in crates, which saves loads of plastic bags, whereas Ocado although very reliable and good quality use lots of bags and over-wrap all their stuff. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364851 Share on other sites More sharing options...
siousxiesue Posted September 25, 2010 Share Posted September 25, 2010 Last time I had a similar problem and no joy from customer services, I googled the chief exec of the company (it was Teaso that time) amd emailed direct to him, worked a treat. Had call from his PA and compo in the form of vouchers! Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364862 Share on other sites More sharing options...
dulwichmum Posted September 25, 2010 Share Posted September 25, 2010 I have to say, I have had the same experience as Pickle - two years ago they delivered to me on Easter Saturday, they were very, very late, gave me someone elses Easter Eggs (about 6) and lots of substitutions - lots and lots. When I pointed out that I had not ordered Easter eggs - they guy laughed and told me to keep them - he didn't care a jott that someone else may have been expecting them and hadn't received any.That made me feel sick, to think that some poor child on Easter morning hadnt received their Easter eggs because of that man. I never stray from Ocado. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364863 Share on other sites More sharing options...
louisiana Posted September 25, 2010 Share Posted September 25, 2010 Moos Wrote:-------------------------------------------------------> What Pickle said. Tesco also have the advantage> of delivering in crates, which saves loads of> plastic bags, whereas Ocado although very reliable> and good quality use lots of bags and over-wrap> all their stuff.You hand back your bags (from the previous delivery) to the Ocado van driver. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364943 Share on other sites More sharing options...
RosieH Posted September 25, 2010 Share Posted September 25, 2010 It's weird, everyone recommending Tesco on here. I've never had anything but bad experiences with Tesco (4 hours late, 50% substitutions, refusal to bring them up my steps to my door) but maybe they've got better since. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364955 Share on other sites More sharing options...
The Minkey Posted September 25, 2010 Share Posted September 25, 2010 I tried to use Tesco for my first online grocery order - it was a really frustrating experience and I ended up with no delivery at all. Customer Services never bothered to reply to my subsequent complaint despite the fact I chased it 4/5 times. I gave up and decided never to use them again. I've used Sainsbury's a few times. They do one hour slots and when they were late once, by 15 mins or so, the driver gave me a ?10 voucher which was a nice touch. As for substitute items, it's a default setting. Just uncheck the box, you only have to do it once and it will apply to all your orders from then on. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364960 Share on other sites More sharing options...
siousxiesue Posted September 25, 2010 Share Posted September 25, 2010 The only reason I don't use Tesco is they trade in live animals in their stores in China, 'for cultural reasons'... Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364969 Share on other sites More sharing options...
womanofdulwich Posted September 25, 2010 Share Posted September 25, 2010 Can you tell me a bit more about this story? I may have to cahnge my shopping habits- I am assuming we are not talking pets Siousxiesue? Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364985 Share on other sites More sharing options...
CocoC Posted September 25, 2010 Share Posted September 25, 2010 GussyI had exactly the same experience a few weeks back with Sainsbury's - two failures to deliver, a promise to call me and never doing so, blah blah. In the end I got a full refund as I'd completely given up hope on my food ever arriving. I emailed the week after and got a voucher for ?15.. which I have to redeem against another Sainsbury's online shop! Not sure I can be bothered to try again! Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-364989 Share on other sites More sharing options...
Moos Posted September 25, 2010 Share Posted September 25, 2010 louisiana Wrote:-------------------------------------------------------> You hand back your bags (from the previous> delivery) to the Ocado van driver.Nnyyeaah, that's what Ocado said when I complained to them. But with crates you don't need to use bags at all, which seems an improvement to me.Also, Ocado food is very wrapped up - bananas in a plastic bag, for example. Perhaps I'm being unfair and they're obliged to wrap everything up, but it makes me a little uncomfortable. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-365012 Share on other sites More sharing options...
siousxiesue Posted September 30, 2010 Share Posted September 30, 2010 There was a whole online campaign and petition to sign, automatically sending a protest email to Tesco. They sell turtles see this link http://www.tortoisetrust.org/activities/tesco.htmlwomanofdulwich Wrote:-------------------------------------------------------> Can you tell me a bit more about this story? I may> have to cahnge my shopping habits- I am assuming> we are not talking pets Siousxiesue? Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366667 Share on other sites More sharing options...
Ridgley Posted September 30, 2010 Share Posted September 30, 2010 I find when, you order on line they tend to send you items that is a couple of days before it goes out of date or it is out of date the next day. So I tend only order tins foods or toiletries and go myself Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366697 Share on other sites More sharing options...
louisiana Posted September 30, 2010 Share Posted September 30, 2010 Moos Wrote:-------------------------------------------------------> louisiana Wrote:> --------------------------------------------------> -----> > You hand back your bags (from the previous> > delivery) to the Ocado van driver.> > Nnyyeaah, that's what Ocado said when I complained> to them. But with crates you don't need to use> bags at all, which seems an improvement to me.So they leave you with crates?Or them empty the crates onto your floor?I'm imagining the driver does not offer to put away all your shopping into your kitchen cupboards etc. (?) Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366709 Share on other sites More sharing options...
Moos Posted September 30, 2010 Share Posted September 30, 2010 Not completely sure Louisiana as I don't use Tesco myself, but I gather from my neighbour that they bring the crate into your house, stick the items on your kitchen table or wherever and take them away again. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366812 Share on other sites More sharing options...
candj Posted September 30, 2010 Share Posted September 30, 2010 > There was a whole online campaign and petition to> sign, automatically sending a protest email to> Tesco. They sell turtles see this link> http://www.tortoisetrust.orgProbably not to everyone's taste but they sell a lot more than just live turtles at the markets in China - frogs, snakes, chickens, and all manners of seafood, etc. It is indeed for eating. I didn't realise Tesco did this, but I guess it's their market over there.In any case, I would recommend Ocado as being good and very reliable. Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366881 Share on other sites More sharing options...
SeanMacGabhann Posted September 30, 2010 Share Posted September 30, 2010 why does selling and eating turtles/tortoises differ from say pigs or chickens? Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366886 Share on other sites More sharing options...
candj Posted September 30, 2010 Share Posted September 30, 2010 Is that for me Sean? It isn't different at all. I just didn't realise that Tesco did it (they opened up in China a few years ago), but it doesn't surprise me as Carrefour, another big supermarket in China, also sell live animals which I've never seen in France (aside from fish perhaps). Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366890 Share on other sites More sharing options...
Huguenot Posted September 30, 2010 Share Posted September 30, 2010 I think it was aimed at siousxiesueEverybody sells turtles in China.... shoe shops, newspaper vendors, doctors... Link to comment https://www.eastdulwichforum.co.uk/topic/13460-sainsburys-direct/#findComment-366895 Share on other sites More sharing options...
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