Gawd...messed up...again

[Ladymuck]

I've obviously pressed something on the keyboard, and I don't know what. The result is that I now have a green arrow light with underscore showing, a large box partially obscuring the screen containing what appears to be gibberish to me, and a box at the bottom of the screen displaying a white question mark in a blue circle. How do I get rid of this rubbish please? I've tried deleting but nothing happens and every time I click on the mouse I get a "ting"...it's getting on my...

Help please?:-$

[Ladygooner]

Turn your pc off and then on again - usually works!

[Ladymuck]

Thank you for getting back LG...but T has always told me never to do that:-S

Will it do any harm to other stuff? Will I lose work?

Sorry to sound ungrateful (I'm not) x

[Narnia]

I expect you would lose anything done since you last turned it on.

[Ladymuck]

Yes, that's what I thought...thank you for getting back Narnia.

Problem still here...gggrrrrrrrrrr

[Narnia]

You mean you did turn it off and back on?

[Ladymuck]

No - I daren't (unless someone can guarantee that I will not lose any work...I am working on a very long document).

[Narnia]

Can you email the document to someone and have them email it back if it's lost?

[karter]

or save the doc to an external drive or email it to yourself.

[SeanMacGabhann]

Can you take a screenshot (press prtscrn - usually top right if keyboard) paste that into a file and attach on here so we can have a look. Hard to tell from your description

Is it a laptop or pc?

[Huguenot]

It sounds like you may well have malware on your PC.

Probably you should get this looked at asap, as you don't know what it's up to. If it starts suggesting virus scanners and such like, don't take its advice.

I wouldn't email your document to someone else, as it may have the virus embedded within it - just email it to yourself if you need to.

[Ladymuck]

Good idea Narnia but can't do - it's a private legal doc on behalf of a third party.

External drive karter?:-S Email to myself? It's 80+ pages long and it's in "star office":-S.

Can I just not press something to undo whatever it is I have done? Getting flustered now...

[Ladymuck]

Huguenot now I'm scared...but thanks

Sean...it's a PC...do you mean cut and paste the page containing gibberish? If so...here is the content: sh1t. it won't cut and paste...just makes that irritating "tinging" noise every time I click the mouse.

I don't understand your other instructions - sorry:-$. I'm really crap at this computer stuff. And to cap it all, connection maddeningly slow and keeps on disconnecting...thanks BTW

*bangs head on wall and screams*

[Ladymuck]

OK, the large box which is partially obscuring screen is headed (IRONICALLY) "Windows Help and Support", but it doesn't respond to anything...I just get that effing "tinging"...

[Huguenot]

I think SMG wanted a screen grab - there's probably a key up the top right hand side of your keyboard called something like 'Print Screen" or 'Prt Sc' etc.

Here's detailed instructions.

This will copy an image of the screen into your clipboard, you can then 'paste' this into a document which you can save to your computer and attach to a thread.

[Ladymuck]

Thank you H...will attempt this now...

*fingers crossed*

You are all very kind BTW - thank you...sorry if I appear a bit ungrateful, I'm just panicking...

[binary_star]

LM, I'm sure you realise this, but just a heads up - that screenshot might need a bit of cropping if you have any portion of the sensitive document in it!

[Ladymuck]

Oh this is SO embarrassing...have pressed the PrtScn button (shared with SysRq - whatever that is) and nothing happens. Have looked at step 2 - and I haven't a clue as to what is meant by "Open an image editing program, such as Microsoft Paint" - paint? may as well be in Swahili!

But what would CAUSE these irritations (i.e. the so-called "windows support" page and the green arrow with underscore to light up and for a white question mark in a blue circle to clog my screen?

[Narnia]

This is very common with computer users and breadmakers so wouldn't worry too much.

[Ladymuck]

No b_s, I don't realise anything...I really, really AM dumb with computers...but I am able to minimise the legal doc so the irritations are currently on the EDF...thanks btw x

Oh dear...

The irony is that hubby is an IT Design Consultant...but he isn't contactable today and isn't going to arrive home till very late...

*sigh*

[binary_star]

LM, paint is a program which you can find under Start > All programs > Accessories I think but also think this depends on your OS. You can crop the image in Paint too.

[Ladymuck]

LOL Narnia - I had to think about the breadmaker bit...

I'm really stressed out at the moment...

Thanks for lightening things up x

[Ladymuck]

Awww b_s, you are lovely for assuming that I might know what you are talking about...alas...Swahili...

[Ladymuck]

F-uck it! I'm going to go and cook dinner...I've had enough...

Sorry for swearing Admin.

Thanks all for trying...

I'll keep popping back just in case...

[binary_star]

Ok, let's try something else. There is a 'start' button or windows icon at the bottom left of your screen. Click it and then click the option that says 'run' then enter "mspaint" in the box and hit enter. Did that do anything?