Thank you Forest Hill Rd Surgery

[caz]

Just wanted to say a massive thank you to the Forest Hill Rd Surgery. Despite being incredibly busy being Christmas Eve they have saved me from having to spend today in A&E and from having a horrible Christmas. From sorting an emergency appointment to going above and beyond with multiple phone calls from the doctor and receptionists to sort things out for me. I am SO grateful !!

Also a huge thank you to the Day Lewis Pharmacy for managing to track down a very obscure antibiotic and getting it to me before they close for the next couple of days.

[Sue]

Hope you are on the road to recovery now, Caz, and have a great Christmas!

[yeknomyeknom]

I think it?s really nice and commendable you registered a positive post. It?s much easier to remember to complain than to compliment. It made me feel happy. So thank you.

[caz]

Thanks Sue and yeknomyeknom, hope you both have a lovely Christmas !

[Metallic]

That must be the first positive post the Surgery has received for over 20 years. It is an awful practice.

[alice]

Here?s another: there?s 30 routine appointments available right now.

[Growlybear]

Your experience doesn?t surprise me at all. I have had consistently wonderful service from the practice for the last 40 years and they have always gone above and beyond expectations when my husband or I have had a serious problem. I?ve also never had a problem getting an appointment quickly when it?s been necessary and don?t have a problem in waiting for a routine appointment for non emergencies. I?ve always felt very fortunate to be registered with such an excellent surgery.

[Treehugger2]

It is not at all an awful practice, in my family?s experience.

[MrsR]

I definitely feel they have improved recently following a bad spell.

[Mrs Y]

I always get a first class services from Forest Hill Surgery and have done for the last 35 years,

[yeknomyeknom]

I?ve also had good experiences.

[LizzieD]

I totally agree, I?ve always had excellent service for over 20 years.

[AC1964]

I?ve had several serious conditions in recent years which doctors (and the practice nurse) at this practice have pulled out all the stops to see me through. I?ve had fantastic experiences there, about which I?ve taken the time to compliment them direct.

[singalto]

I rang them a few minutes ago and have been given an appointment later this morning... I am really delighted..

[dbboy]

Have to give a special mention to Penny, always been well looked after by her as the practice nurse.

[Ann]

Agreed Penny is great, kind and knowledgable. The GP?s are too but not so easy to book appointments in advance.

[singalto]

Penny is a gem..

[jim_the_chin]

I have had variable experiences but it seems like a system issue as staff have always been kind and apologetic.

If you have had a good experience and want to help them this feedback form is useful - as noted most people contact NHS services to complain only - and it does make a difference at a staff level for morale and to commissioners.

https://www.fhrgp.co.uk/friends-family-test