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Just wanted to say a massive thank you to the Forest Hill Rd Surgery. Despite being incredibly busy being Christmas Eve they have saved me from having to spend today in A&E and from having a horrible Christmas. From sorting an emergency appointment to going above and beyond with multiple phone calls from the doctor and receptionists to sort things out for me. I am SO grateful !!

Also a huge thank you to the Day Lewis Pharmacy for managing to track down a very obscure antibiotic and getting it to me before they close for the next couple of days.

  • 2 weeks later...
Your experience doesn?t surprise me at all. I have had consistently wonderful service from the practice for the last 40 years and they have always gone above and beyond expectations when my husband or I have had a serious problem. I?ve also never had a problem getting an appointment quickly when it?s been necessary and don?t have a problem in waiting for a routine appointment for non emergencies. I?ve always felt very fortunate to be registered with such an excellent surgery.

I have had variable experiences but it seems like a system issue as staff have always been kind and apologetic.


If you have had a good experience and want to help them this feedback form is useful - as noted most people contact NHS services to complain only - and it does make a difference at a staff level for morale and to commissioners.


https://www.fhrgp.co.uk/friends-family-test

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