Royal Mail delivery

[gkb]

I have had one letter delivered since early Dec, it was a bill due to be paid on the day it was delivered (7-12-22). I usually get 3 weeks notice for payment. How did thy know to deliver one bill and no Christmas cards or other letters. Are they liable for the interest on an unpaid bill?

[intexasatthe moment]

"How did thy know to deliver one bill and no Christmas cards or other letters"

This is what I don't understand .Random break through post arriving while stuff posted weeks before remains undelivered .I guess there is no system whereby the backlog is held in an organised way .Either by date or postcode??

Which makes me think that even with more staff it's going to be difficult to deliver the backlog ,that the longer this goes on the worse the situation will get .And that post will be simply "lost" .

[Rockets]

It seems they have given up trying to clear the December backlog and are just trying to resume normal service. Charlie Smith promised an update so maybe we will hear something definitive from our councillors on whether we will ever get our December post.

Does anyone know what came of the meeting in February of last year between Helen Hayes and our local councillors and Ofcom - did it ever happen?

https://www.helenhayes.org.uk/royal_mail_0221

I noted she has written again to Ofcom in December:

[KidKruger]

We?re getting Xmas cards posted mid-December.

Clearly a service not provided according to what was paid for.

Perhaps one way to approach this is for the senders to lodge complaints to RM (supported by confirmation from the receivers of arrival date).

[FredCasa]

Got a text from Royal Mail yesterday saying they'd deliver our Lat Flow Tests between 10 and 13.00 - they didn't. This is truly appalling. We now have 5 important letters/parcels missing, and those are only the ones we know of.

I just wrote to the escalations team at [email protected] - my expectations are low.

[sandyman]

Received this earlier today. I'm guessing it's a scam as how would the PO have my phone number, but with such a backlog of missing post it's hard to tell.

[Bic Basher]

sandyman Wrote:

-------------------------------------------------------

> Received this earlier today. I'm guessing it's a

> scam as how would the PO have my phone number, but

> with such a backlog of missing post it's hard to

> tell.

100% a scam.

I've had no post since Thursday and no sign of a postal worker either.

[Rockets]

Definitely a scam.

We got a bundle of mail through the door today - two Christmas cards post marked 5th Dec!

Still loads missing but it's a step in the right direction!

[sue k]

just getting some xmas cards in now too...but other items still missing, well, i suppose they're in time for this year at least!

[embracefinancial]

It has felt like we haven't received any post for weeks. I was starting to wonder if my neighbours were hiding our mail.

Then we received TWO deliveries today. One was all circulars / bills which were pretty up to date and the other was a mix of circulars and older personal mail. We also received a card that had been posted on 7 December.

It seems they may be working on keeping the current mail up to date and starting to eat into the backlog - maybe they are under pressure from their business customers to get the junkmail backlog up to date.

[JohnL]

More Xmas cards, a delivery from early December and an NHS screening kit (not covid).

[Drxyster]

Letter received January 10,2022, for hospital appointment on January 7, 2022. Letter posted from Kings December 13,2021.

[Bic Basher]

Christmas Private Eye arrived today, but not the current issue. Letter from Southwark Council dated 4th Jan, bank statements, but no Christmas cards or packages sent before Christmas.

[Annie5]

I have just found out from my work colleagues that we were all sent a gift in June. I never received it. So another thing that has either been taken from my doorstep or even before that ......

[Bic Basher]

Just received an email from the Royal Mail.

We're pleased to confirm, the resourcing issues reported at the East Dulwich Delivery Office have improved, and services are now recovering.

We?re sorry for any inconvenience caused and thank you for your understanding.

Kind regards,

Royal Mail Customer Services

[Lynne]

So that's all right then!

I'm sure the lost hospital appointments, legal papers, bank documents and so on were just an inconvenience.

[Rockets]

It does seem RM are prioritising current mail over the December backlog - we got a load of post sent in the last couple of days today and nothing from the pre-Christmas backlog.

[E2]

I asked our postman yesterday if they are clearing the backlog. He said no, there are piles just left there with no staff to sort them and no plan to clear the backlog.

[Lynne]

What E2 was told doesn't sound like the official information BicBasher was given

[Pugwash]

Our grandson in Harlow received our Christmas card yesterday (12th) which was sent early December.

We have birthday cards to send to other children/grandchildren whose birthdays are this month and early Feb. We need to go out of Southwark to post them - any idea which area is better?

[Rockets]

Pugwash - the system seems to be creaking back into life now and items that are posted now are getting through (we got two items of post dated this week). It's all the stuff not delivered in December and the beginning of January that is still missing and it sounds like it is sitting in bags in the delivery office in Peckham.

Have any of our councillors given an update?

[kiera]

Pugwash Wrote:

> Our grandson in Harlow received our Christmas card yesterday (12th) which was sent early December.

> We have birthday cards to send to other children/grandchildren whose birthdays are this month and early Feb. We need to go out of Southwark to post them - any idea which area is

> better?

Pugwash - If you suspect that the problem is the collection office this end, rather than the delivery office in Harlow, then I think you would need to avoid posting in quite a wide area of South London in order for it not to be collected by our local centre. I would think that the nearest alternative collection/sorting office would be Mount Pleasant, so perhaps take your cards for a ride on a 63 across the river.

[Rockets]

Just received a flyer from the Dulwich Village Labour Action Team (a.k.a Margy and Richard and Helen Hayes) asking for our views on the postal service in the area (one presumes they didn't use Royal Mail to deliver them unless they sent them in November!).

Apparently they want to hear if we are having any problems and they will follow up on our behalf..........

[Penguin68]

We need to go out of Southwark to post them - any idea which area is better?

The 'mail centres' (sorting offices) in SE England are Croydon, Gatwick (Crawley), Greenford, Home Counties North (Hemel Hempstead), Jubilee (Hounslow), Medway (Rochester), London Central (Mount Pleasant). I think, as we are 'inner London' that our post goes to Mount Pleasant (although I suppose it might be Croydon). Post from Pillar boxes, Post Offices (including sub post offices) and businesses with a contract with Royal Mail are collected and brought together to the Mail Centres, for initial sorting. There is no evidence that the problems with individual Delivery Offices have spilled over to the mail collection service. If you are worried I would suggest taking mail to pillar boxes outside (or in the wall of) Post Offices, where regular collections are most likely (these are the priority boxes which Covid PCR Tests can be posted in).

[kiera]

Our outgoing post is not handled by Mount Pleasant - it has been dealt with by Croydon Mail Centre since 2012

https://www.london-se1.co.uk/news/view/6144

"The move, which affects mail for addresses in all SE postal districts from SE1 to SE28, is a result of the closure of the South London Mail Centre at Nine Elms.

Royal Mail has spent ?10 million upgrading the Croydon Mail Centre in Beddington Farm Road to handle the extra work."