Royal Mail delivery

[Lynne]

I told a passing postman that we'd had Christmas cards this week.

"Already?" he said

"No, not "already," I replied.

[sandyman]

It's abundantly clear that this issue is related to the closure of Sylvester Road.

Two examples

A couple of weeks ago I had to post a letter to someone in Essex, I decided to post it in Kent with a second class stamp at 4pm on a Monday - I'd have been happy for it to arrive that week, it actually arrived on the Wednesday morning. I wonder how long it would have taken if I'd posted it in SE22.

And to highlight that in my experience this wasn't previously a problem - a couple of years ago I had to fly back from Glasgow the next day and realised that i had a penknife that they might not let me take on the plane, so I posted it in a suburban post box just in time to get the last collection and by the time i got home the following lunchtime it had already been delivered.

I'm sure we could fill this thread with examples of how bad RM is in SE22 now and how reliable it used to be. In fact I think we already have

[Sue]

Alec1 Wrote:

-------------------------------------------------------

> yes Sue, all read. I just think that 'bashing' the

> people that actually deliver our post isn't the

> right step. Higher up, yes.

>

Who on here has blamed the people delivering the post?

Everybody has expressed sympathy with the posties as far as I can see!

It is quite clearly management who is to blame, at various levels.

[Sue]

sandyman Wrote:

-------------------------------------------------------

> It's abundantly clear that this issue is related

> to the closure of Sylvester Road.

>

> Two examples

>

> A couple of weeks ago I had to post a letter to

> someone in Essex, I decided to post it in Kent

> with a second class stamp at 4pm on a Monday - I'd

> have been happy for it to arrive that week, it

> actually arrived on the Wednesday morning. I

> wonder how long it would have taken if I'd posted

> it in SE22.

>

> And to highlight that in my experience this wasn't

> previously a problem - a couple of years ago I had

> to fly back from Glasgow the next day and realised

> that i had a penknife that they might not let me

> take on the plane, so I posted it in a suburban

> post box just in time to get the last collection

> and by the time i got home the following lunchtime

> it had already been delivered.

>

> I'm sure we could fill this thread with examples

> of how bad RM is in SE22 now and how reliable it

> used to be. In fact I think we already have

Sandyman, the issues with ED are solely to do with DELIVERY within ED

There are no problems with items POSTED here to be delivered outside the area.

Different offices are involved, as outlined elsewhere in this thread.

[Rockets]

Are the same problems affecting the Peckham side of the Peckham sorting office?

[creditwheredue]

9.30 delivery by a casual worker of all my outstanding post today (Sunday!) some dating back to mid December and then a further delivery around 3pm for sonething my daugher had ordered.

[intexasatthe moment]

I'm on Barry Rd and have seen postal workers delivering both letters and packets today ,Sunday .

Hope I get the 2 long outstanding items I'm waiting for soon .

[kford]

Christmas cards have arrived!

[Xanadustar]

Yes, I also had a Sunday delivery of outstanding packages from early December. The bad press finally seems to have spurred them into action, though being on the cynical side of me thinks this is probably a one off rather than a return to something approaching a normal service.

[Sue]

So there we are. If true.

?400m given to shareholders. Not in total. Just last year. Apparently. 😡

This is where Royal Mail's priorities now lie.

I'm guessing the quality of service random checks they used to do across different areas (and published) were at some point quietly dropped 😡

https://www.thisismoney.co.uk/money/markets/article-10455479/Trio-senior-bosses-leave-Royal-Mail-Christmas-woe.html

[Bic Basher]

Regular post today, but still missing packages posted two weeks ago.

[ribrob]

Yeah, much still to come.

Whilst it looks like regular through the letter-box post has mostly caught up, I'm missing packages sent at the start of December, end of December and early January.

Does anyone know if you can just go down to Peckham sorting office and ask for them to look? Or is the collection service just for recorded / sign-for things?

[ianr]

Ofcom are nonetheless 'on the case', in their own manner."For example, in 2020 we fined Royal Mail ?1.5m for missing its 2018/19 delivery target. We are preparing to review Royal Mail?s performance for the current 2021/22 financial year and, if appropriate, we will not hesitate to take action where necessary." — https://www.ofcom.org.uk/news-centre/2022/update-royal-mail-delivery-delays

On that page there's also a downloadable report on their monitoring.

[Rockets]

I wonder how they monitor - I suspect using tracked items as the barometer.

We got a package of Christmas cards from the grandparents to each of our children that took 7 weeks to complete its journey. Interestingly none of the old mail seems to have been franked - does anyone know why that might be (and I think a few others noticed this as well previously)? Or have I just answered my previous question?

Ribrob - I think someone tried to go to the sorting office to collect their missing mail and was told they couldn't as it was all piled high in bags still.

[Sue]

Re monitoring, some years back, they used people who sent and received items to and from different areas.

The items were not recognisable to Royal Mail staff (in theory) and the addresses were hand written.

I did it for a while. I was "paid" in books of first class stamps, and sometimes commemoration packs (not sure what they are called).

I had to record when particular items were sent by me, and when others were received. Some I had to post over the counter and get proof of posting.

I got fed up with it after a while 😀

But I still have loads of first class stamps. Handy for cards 🤣

[goblinqueen]

Just had 3 items delivered 1 sent on the 6th December, the other 2 on the 8th December. Really angry as I emailed RM in early January to ask when they would get around to clearing the backlog as I didn't want the small business I ordered from to have to pay out to replace or refund me if RM were sitting on them and all RM could say, well if they haven't turned up now they're classed as lost. I waited until the 17th Jan before contacting the senders, now going to have to try to sort this out as they've now all refunded me.

[Spartacus]

Had two normal post deliveries today.

One included a Christmas card posted on the 10th of December

Lol maybe we should run a competition for the latest Christmas card to arrive winner gets all their mail delivered (eventually)

[ed26]

I tried that too but lasted less than a week. They wanted me to post stuff from a Post Office counter. Eff that for a game of soldiers.

Sue Wrote:

-------------------------------------------------------

> Re monitoring, some years back, they used people

> who sent and received items to and from different

> areas.

>

> The items were not recognisable to Royal Mail

> staff (in theory) and the addresses were hand

> written.

>

> I did it for a while. I was "paid" in books of

> first class stamps, and sometimes commemoration

> packs (not sure what they are called).

>

> I had to record when particular items were sent by

> me, and when others were received. Some I had to

> post over the counter and get proof of posting.

>

> I got fed up with it after a while 😀

>

> But I still have loads of first class stamps.

> Handy for cards 🤣

[Penguin68]

I was told by my postie yesterday that my 'walk' had now cleared its backlog, let us hope further problems don't arise. The reductions in times needed to isolate for Covid once symptoms and tests are clear must be a positive step regarding staffing levels.

[ribrob]

We had 5 packages delivered yesterday, 3 from December (earliest being sent on the 7th), 2 sent in the last few days.

Still 2 from December missing in action.

Rob

[singalto]

I came home today to find RM had left a parcel on my doorstep. It was in fact delivered to me by mistake as it was not for my address!

[heartblock]

2nd order of the same product - posted 11th Dec, arrived yesterday - we now have 3rd and 2nd order waiting for the 1st.....

[Bic Basher]

Delayed packages arrived at 4.30pm today. But no magazine subscriptions.

[intexasatthe moment]

Interesting cidolphus .I got backlogged mail this evening - about 8.20.It appeared at the same time as a Yodel delivery of 2 parcels .One of which was for someone else several streets away .

My guess is that Yudel also delivered the mail ,which was actually 3 small packages .Franked 12 Dec .

[intexasatthe moment]

"Because they were 2D barcoded, RM could readily outsource them because they would know what was overdue and reconcile this with what they needed to outsource"

I don't understand this ,could you ,or someone else ,enlighten me ?.