Jump to content

Melbourne Grove GP - new lows


KatDew

Recommended Posts

This practice seems to have reached new lows. After trying to get an appointment for a few days for my toddler, not only did I get abuse from an extremely rude receptionist. I also had the pleasure of walking for nearly an hour to get to the walk in centre in Peckham, I had a 3 hour wait to get my daughter seen and treatment started. Then a one hour walk back.

So a 5 hour round trip. Over 7 mile walk and a lengthy wait with two toddlers to entertain.

Just as well I'm not sick then really.

Anyone able to recommend a GP practice? I would probably have moved years ago but we so rarely actually use the practice I hadn't got round to it.

Link to comment
https://www.eastdulwichforum.co.uk/topic/29159-melbourne-grove-gp-new-lows/
Share on other sites

It's a prerequisite that Doc's receptionists have to be rude, although...after 30 years of going to Forest Hill, they are now LOVELY, and humorous and quick. And BTW: you don't need to see a doc all the time. I see Jenny the Prac Nurse. Unless you have a head injury or any other serious complaint, always go Prac nurse. It'll relieve the already oversubscribed NHS massively!!

ellieaness Wrote:

-------------------------------------------------------

> What s it with Drs Receptionists? I've not been

> registered with a GP or 6 years and unless going

> to see one becomes significantly easier I can't

> see that changing for a bit at least.


xxxxxxx


So what do you do if you're ill?


If you've been so well for 6 years that you've never needed to see a GP, please share your secret :)

My brother is a patient at Melbourne Grove and is always having trouble, he is disabled and not always up to dealing with the rude, unhelpful reception staff, who can never find prescriptions/booked appointments, can barely lift their head to speak with you when you attend, when I complained about this to management, I was told they had a new training practice in place and the service would improve, well, IT HASENT, the reception (ha) staff still treat you with contempt, sack the lot, I'm sure they can find more suitable employment, perhaps guarding scrap yards. Dont bother joining Dulwich (Money) Medical Centre either, when you can get an appointment you'll see one of the many, many locums who will just refer you for blood tests, Dr. Gupta, who I assume is still alive, having not seen him for thirty odd years, seems only interested in making money, one way or another?

Have you tried East Dulwich Primary Care Unit based in East Dulwich Hospital?

Both Dr Sarma & Dr Marks are very patient and listen to your woes.

The receptionist are a lovely bunch and although there may be a delay in getting appointments

for adults, they will always endeavour to fit an appointment for a sick child in on the same day,

My family have been with them since they moved from Maxted Road (previously Dr Slovak) and my grandsons

are now the 4th generation to be registered with this practice.

This seems to have hit new lows. If you haven't already, please complain through the official channels (think its still the PCT for now but info is on NHS Choices) and absolutely email or go to the MPs advice/surgery and ask her to look into this. The practice is paid to provide a service. If they are not able to provide a reasonable service to all there is a management problem that needs addressing.
Don't bother with DMC. I was told 2 weeks+ for an appointment. Rang repeatedly at 8am this morning (took me 20 minutes to get through) then was offered an afternoon phone consultation at an unspecified time. I missed the call as I was in a meeting but called straight back afterwards to be assured they would call me back today. When I just called to check this they told me that in fact I had been misinformed and there is no longer anyone who can call me today. Do these people not understand that some people have JOBS FFS? USELESS!
I was ten minutes late for an appointment at Melbourne Grove - just to get a blood test referral that I used to get automatically - and there was nobody on reception. By the time I got to counter they said I was too late to see doctor as the cut off point is anything over ten minutes. When I asked if I could see doctor quickly they insisted on telling GP I was 14 mins late. Doctor was fine about it, terrible reception service.
I've just left MG. I have a 10 month old baby. I was waiting for the duty doctor to call me as he was really poorly. The male receptionist was so rude to me, I was actually tearful. Couldn't believe he could be so unnecessarily rude. This was the last straw so the next day. I moved to Firest Hill road. Gingers crossed we get better service here...

Actually, it's worse than that. The receptionists at Melbourne Grove are now being used to carry out triage, just like those involved in the North Staffordshire scandal. Last week I rang Melbourne Grove and said I'd found a lump on the bottom of my spine. The receptionist told me he couldn't book me in for a week, instead of passing me to talk at least to a nurse if not a GP! In the 'old days' such a symptom would get you whipped in straight away. Not when it comes to MG receptionists. Surely this is illegal?


Sooner or later someone is going to die thanks to this 'system', and only then will it be investigated or closed down.


So I registered that day at the Gardens surgery - fantastic. Lovely, funny and warm receptionists and GPs. And, dear readers, it was benign...

I moved from MGMP about 6 months ago after a run in with a rude male receptionist (perhaps the same one as many others have mentioned here?) but having never been happy with my experiences there.


Another vote here for the Herne Hill Group - catchment depends on which side of Lordship Lane you live on, if you're on the West side you'll probably fall within it. Since I've been with them I've had no problems getting appointments (last one I rang at 8:15 and was able to get an appointment later that morning), do not have to go through telephone consultations in order to see a doctor, and have found their doctors to actually show a nice level of concern and empathy - something I never experienced in my 5 years with Melbourne Grove.

Thank you for the NHS choices suggestion, although already done it actually due to my irritation. Unfortunately we don't seem to have a huge choice of practices to move to as we're out of the catchment area of the recommended ones. Does anyone know much about the Hambledown clinic up at the top end of greendales?

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • Where did I say he did a good job? Yup and Corbyn was very close to Len McCluskey and funded by Unite wasn't he...they're all as bad as each other... Labour have to purge their party of the far-left - they're a disaster. Allan Johnson summed it up so well on election night in 2019....  
    • Thank you for the detailed advise @trinidad It is definitely damage we are concerned about. I don’t think Evri would agree to pay the bill to fix our gate or letter box if they were to be damaged as a result of their delivery drivers helper. Our doorbell can be heard from outside when rung so we don’t quite believe the aggressive simultaneous door/letter box banging is necessary. It can be quite a shock it is done very aggressively.  I’ll definitely action the steps you’ve kindly provided along with a phone call tomorrow. I do sympathise with the role drivers have and how busy they are, which is why we tried communicating directly with her but sadly we haven’t succeeded 
    • What outcome would you like? Disciplinary action? Not to have the driver back? Retraining? I know there is alot of pressure on drivers to deliver within a set day. if he slams the gate, is it evidence he is causing damage, or is the noise a irritant to yourself? You could put a sign up or buy a signing asking to close the gate gentle???? can you hear the door bell from the door? he might be ringing, not hearing and therefore knocking. In trhe notes section of the be livery page, there is a note section, although there is not 100 per cent these notes would be read as these drivers are constantly rushing.  I did a google search for you, i found this and you can try the envri website Contact Us | Evri   To complain to Evri, you can follow these steps: Contact Customer Service: Call Evri's customer service at 0330 808 5456 for assistance with your complaint.    1 Write a Letter: Address your complaint to Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH.    1 Use the Official Website: Visit the Evri complaints page on their official website for detailed instructions on how to submit a complaint.    2 Email or Call for Specific Issues: For issues like missing or damaged parcels, you can email or call 0800 988 8888, which is free to call.    1 These methods will help you effectively communicate your concerns to Evri.   My driver is called anthony, he is brilliant to be honest. I cant fault him.
    • When I have more time and energy, I will look up the actual number of votes cast for each party in that election, rather than the number of seats won. I'm interested to see that you apparently  think that  Boris Johnson did a good job of "leading the country through Covid." Is your memory really that short? I won't stoop to calling Johnson and his cronies names in the way that you seem to think is appropriate for left wing politicians. At least the left wing politicians have some semblance of morals and a concern for people who aren't in some over privileged inner circle and/or raking in money for themselves on the back of an epidemic. I'm not going to open a can of worms on here  by commenting on the disgraceful so called "purge". 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...