East Dulwich Fusion

[cella]

Me to receptionist "tell me, are your phones operating? I've been trying for ages and can't get through?" Receptionist "yes they are". Me "Well I've been unable to get through to make a booking so here I am in person". Receptionist "oh no, we've been too busy to answer the phone". Almost hilarious...

Today - have been unable to get through since I've been home to book another class and the usual message about which buttons to press is also absent. Don't have time to call in person so will probably miss out on my class... Do frustrating.

[speedbird]

Sadly, under the most recent manager this appears the norm. No one seems to care at Fusion anymore. They have the contract from the council and are complacent. I have now left as nothing seems to improve despite all the complaints.

This is the manager that fired three of his staff, petitions were signed, the ladies were excellent but he wanted them gone to put in his own people. Downhill from there.....

[push]

saw your posts and could'nt help but reply - why don't you pop in and see us @ Push Studios (behind William Rose Butchers off Lordship Lane in Blackwater St) and have a look at the classes that we do, we might be busy but never to busy to take a booking and you can also book online!

drop us an email at [email protected] (where we also take bookings!) and we'd love to meet you.

Amanda & Kevin

[vicksg]

I agree - booking with PUSH couldn't be easier or friendlier!

[Sue]

speedbird Wrote:

-------------------------------------------------------

> Sadly, under the most recent manager this appears

> the norm. No one seems to care at Fusion anymore.

> They have the contract from the council and are

> complacent. I have now left as nothing seems to

> improve despite all the complaints.

>

> This is the manager that fired three of his staff,

> petitions were signed, the ladies were excellent

> but he wanted them gone to put in his own people.

> Downhill from there.....

xxxxxxx

How could he fire three staff? What reason did he give them?

Does the council know about this??? I'm assuming that the contract has certain requirements re customer service etc, so if the contract holders aren't meeting them, surely their contract could be prematurely terminated?

[speedbird]

Hi Sue,

Agree, it's an archaic term now, but he did just that. The three ladies were sent letters with 'end of employment' notice! Needless to say, they are taking it further. In relation to the council being aware, they were notified by many, many regular customers, though I'm unaware of what the result of that was (if any). It was certainly taken up by a local MP and all of this was ignored. The Manager in question actually told the three ladies they were too customer focused and needed to concentrate on sales. I see why, but there is a balance in a business and customer service in my opinion should lead the field.

I am unsure of the current status of the situation, legally, but will update if I hear.

[midivydale]

Terrible service! Seriously considering going elsewhere.