Jump to content

Recommended Posts

Further to my previous post, which got lounged - http://www.eastdulwichforum.co.uk/forum/read.php?20,128157,page=1


I said I'd report back regarding their response, if any.


It is now two weeks since I left a written complaint in the cafe, regarding their slow service, and a week since my online message. They have not responded to either.


Edited to add: see further post later in the thread - have now received an apology via email, which must have been lost in the ether.

Link to comment
https://www.eastdulwichforum.co.uk/topic/3434-blue-mountain-cafe-update/
Share on other sites

Sue Wrote:

-------------------------------------------------------

> So why have they not been sufficiently bothered to

> contact Fuchsia and respond to her complaint then

> ??

>

> :-S


Edit: Sorry misspelled Fuschia ....


Edit again: Sorry,compounded error by then making a new post instead of, as I thought, editing the first one, oooops :-$

I guess what you're saying is, they're not bothered that after 30 mins they hadn't served us and so we left, my little boy was crying... they're not bothered that after 2 weeks they have not got back to me to apologise.. but they ARE bothered that I've told other people about it on this forum?


Says a lot about them, if that's the case!

Tazzi Wrote:

-------------------------------------------------------

> Sue calm down i only told them what was happening

> why are you taking it so personally???


xxxxxxxx


Eh? What makes you think I'm taking it personally????



Erm, I'm not "uncalm" :)):))



:-S


Though fair enough, I do get wound up about bad service, as I can never understand why someone would go into business - any kind of business - and then for years not appear to care about providing not even a good level of customer service but an acceptable one !!


And I agree with Fuschia, it appears very poor that the BMC has only got bothered about this once it spread to the forum, not because of the original incident which she complained of (twice) without any response


(6)

your post was shouting at me, lol only joking i understand the frustrations, and the wait for them to reply to the complaint, but i feel that the thread needs to come to an end, this forum can be very damaging to livlihoods. The blue mountain was here long before the EDF and i personally feel that people need to cut them a little slack.

Tazzi Wrote:

-------------------------------------------------------

> No im not, im defending them because i like them,

> always have, i have just remembered why i dont

> like this forum, its negative thats why i dont

> post often, only when its needed.

> What does OP mean?


xxxxxxxxxxxxxxxxxxxx


Sorry I edited my post and it crossed with yours.


OP is original post or original poster.


The forum is not negative - but surely people should feel free to post about something like this if they feel strongly about it?


I too thought the BMC was great when it opened - it was fun and quirky, and it had great cakes. Then for similar reasons to Fuschia (though I never complained in writing) I stopped going.


If nobody ever stuck their heads above the parapet, nothing would ever get done - and I don't agree that that's necessarily negative? I see it more as being proactive and trying to get things changed.


Some people have the energy to do that, others just put up with things. That's not being positive, it's being apathetic!


In my opinion ....


So - did the BMC say what they actually intended to do about the service so people will say lovely things about them on the EDF??


:)

Tazzi,

This is a forum for any opinion. Non is more valid than another. It's a shame when someone or something is criticised, but that's life.

I'd say BMC should have responded earlier to the customer's complaints. Two weeks is too long.

If their service improves after this complaint, then I am sure that at least someone will post something positive about it.

I think if I ran a local business I'd rather people complained about poor service, either in person or through such a forum as this than if they reacted by simply not using that business any more. One route gives the opportunity to make amends, and/or to improve the service/rectify mistakes whilst the other simply makes you wonder why customers have voted with their feet.
We went in on Sunday and had to wait for ages to be served. The staff were all hung over to buggery and they all looked in damn need of a wash! Sorry if that seems rude, but the lad who served us had his jeans slung so low down his arse we could see his less than white boxers.......which made me want to puke.
BMC has ALWAYS (in my circle of East Dulwich friends at least) had a rather bad reputation with regards to their customer service. We do still frequent the place, but only after careful consideration and pre-planning our appetites for a delay of at least 30-40mins. Don't go there expecting to be served within a reasonable length of time - go there to wait, read the papers, wait some more, read more papers, say hi to all your friends who are there doing the same thing. BMC = Be.Meditate.Chill. It's still one of the nicer places to 'be' in ED.

oblivion Wrote:

-------------------------------------------------------

> BMC has ALWAYS ... had a rather bad reputation with

> regards to their customer service.


Agreed.. I only ventured in, after avoiding it for several years, after the owner assured me at the Goose Green fair, where he was leafletting, that things had changed.


It seems really odd he spends his day giving out flyers to drum up trade, yet the basics aren't dealt with, eg response to customer complaints.

Aw come on - its not earth shatteringly brilliant but its a lovely place to sit outside and while away a morning.


I've had to wait sometimes and sometimes I've gone up to the often rather young, often very sweet (never very dirty!) waiting staff and asked them to get on with it. They ususally have. I agree this is not the ideal situation but I'm with oblivion on this one. Its a place for mooching which sometimes requires a little light mithering.


If I'm feeling rushed I don't go in - if I want to chill and chat then its perfect.

bawdy-nan Wrote:

-------------------------------------------------------

>

> If I'm feeling rushed I don't go in - if I want to

> chill and chat then its perfect.


I always feel rushed these days and end up feeling humiliated if I'm left waiting like an idiot


I see whats wrong then - maybe I need to chill :)

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Green Party policy on driver behaviour: Default 20mph Speed Limits: The party supports making 20 mph the default speed limit in all residential areas. 40mph Speed Limits: Proposing a default 40 mph speed limit in non-residential areas, excluding major roads. Low Traffic Neighbourhoods (LTNs): Promoting the expansion of LTNs to reduce "rat-running" in residential areas. Ending Internal Combustion Engine Sales: A target to end the sale of new petrol and diesel vehicles by 2030. Environmental Charging: Implementing a Carbon Tax on fossil fuels to increase the cost of petrol and diesel, incentivizing a shift to electric vehicles or public transport. Prioritizing Active Travel: Shifting funding from road building to walking, cycling, and public transport infrastructure, aiming for 50% of trips in towns and cities to be made by these methods by 2030. Improved Driver Training: Supporting "eco-driving" techniques to reduce emissions and fuel usage.  Some of which is good, some unrealistic, and on driver behaviour doesn't go far enough. Difficult to summarise the Lib Dems position as it is a bit wishy washy wanting to appeal to both the eco warrior and the NIMBY.  Sadly I know people who are both!
    • Why would you have to look for "a good reason to not vote for the greens"? What a very strange thing to say. Would you like to explain your logic?
    • Hi All, Looking for recommendations in the following professions. Ideally based locally. -Psychiatrist -Psychologist  -Therapist (EMDR) -Child Psychiatrist ADHD and ASD exp - ideal Any information would be appriciated. C
    • This is a remarkable interpretation of history. Wikipedia (with more footnotes and citations than you could shake a shitty stick at sez: The austerity programme was initiated in 2010 by the Conservative and Liberal Democrat coalition government. In his June 2010 budget speech, Osborne identified two goals. The first was that the structural current budget deficit would be eliminated to "achieve [a] cyclically-adjusted current balance by the end of the rolling, five-year forecast period". The second was that national debt as a percentage of GDP would fall. The government intended to achieve both of its goals through substantial reductions in public expenditure.[21] This was to be achieved by a combination of public spending cuts and tax increases amounting to £110 billion.[26] Between 2010 and 2013, the Coalition government said that it had reduced public spending by £14.3 billion compared with 2009–10.[27] Growth remained low, while unemployment rose. https://en.wikipedia.org/wiki/United_Kingdom_government_austerity_programme From memory, last time around they were against the LTNs and competing with the Tories to pick up backlash votes - both failed. They had no counterproposals or ideas about how to manage congestion or pollution. This time around they're simply silent on the matter: https://www.southwark-libdems.org.uk/your-local-lib-dem-team/goosegreen Also, as we have seen from Mr Barber's comments on the new development on the old Jewsons yard, "leading campaigns to protect the character of East Dulwich and Goose Green" is code for "blocking new housing".
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...