Sky broadband

[PN33]

Hello

Has anybody else experienced super-slow sky broadband over the last week or two?

Thanks

[JohnL]

About a week ago I had an outage - from peckham rye

They took an hour or so to fix.

So something changed.

[AcedOut]

My Sky Fibre is still running great!

[Strawbs]

Ours for the last two weeks has been abismal, we complained and they are sending us an upgraded router

[catma]

o2 have sold their broadband to Sky - this does not bode well for me!!

[Goose]

We have Sky Fibre. Generally seems fine and quick (although not usually at advertised speeds). No better or worse than Virgin which we had before.

[PN33]

Just run a speedtest and the download speed is 0.81mbps; this used to be more like 5 or 6... rubbish. I'll contact them tomorrow, weird that someone else local has suffered the same problem though

[EDOliver]

Snap - all of a sudden (2/3 weeks)our sky broadband is shocking. Phone call in the morning me thinks.

[MarleyLover]

Two weeks ago on Sunday 4th August - I had no telephone line or broadband for around 9 hours. I was informed that the local telephone exchange was down.

[Juness]

Yes! It's been terrible for about 2 weeks. Constant buffering when trying to watch iPlayer etc.

[PN33]

Just spoken to them - they couldn't do a full troubleshooting session as I'm not at home; speaking to them when I get back this evening. But he did tell me that in our area we should be able to get download speeds of up to 13mbps, and he can see that my line is currently 1.4mbps

[PN33]

They've sorted it. Didn't even need to do the diagnostics, the guy from Sky had spoken to an engineer in between our phone calls and he'd done something with Openreach in the area and now I'm getting 10mbps, c'est super! Is everybody else's sorted too?

[Alan Medic]

I just did a test of my speed with Virgin and got 47mbps. When I see some of you with 13 and 10 I think that must be really slow. Makes me wonder if I'm overrating my speed in that maybe I could be just as happy with a slower speed and better off paying less with Sky.

They phoned me the other day as I was a TV customer, but changed to Virgin as they offered an increased broadband speed if you took their tele too. When I said I wouldn't mind at all changing back to Sky tele if only they sorted out their broadband, I was surprised that the response I got was not one of defence of their product but like an understanding that they couldn't compete.

[JohnL]

That's a lot of bandwidth to use :)

True speed would also include the latency of the network. I think Virgin and Fibre networks come good here too.

Alan Medic Wrote:

-------------------------------------------------------

> I just did a test of my speed with Virgin and got

> 47mbps. When I see some of you with 13 and 10 I

> think that must be really slow. Makes me wonder if

> I'm overrating my speed in that maybe I could be

> just as happy with a slower speed and better off

> paying less with Sky.

>

> They phoned me the other day as I was a TV

> customer, but changed to Virgin as they offered an

> increased broadband speed if you took their tele

> too. When I said I wouldn't mind at all changing

> back to Sky tele if only they sorted out their

> broadband, I was surprised that the response I got

> was not one of defence of their product but like

> an understanding that they couldn't compete.

[PN33]

I've never experienced 47mbps but I'm not entirely sure what you can do with it (within the confines of the law) that you can't do with 10?

[Alan Medic]

I though it was speed,though my gaming son has educated me about ping and recently introduced another concept to me which restricts his gaming enjoyment. As he isn't here at the moment I can't ask him to remind me but what sticks in my mind is the word 'wobbles'. Is there a technical term that sounds like that?