East Dulwich Deli - Customer Service Training needed

[Shanikus]

I just had a pretty disheartening experience at the East Dulwich Deli - the guy could not raise his greeting above a grunt, a smile might have shattered his face and I walked out feeling pretty pissed off on a lovely afternoon.

Anyone else had this sort of exxperience in what is supposed to be one of the little jewels in ED?

[DulwichFox]

Have only been in there a few times... But I have found staff very helpful and pleasant..

Spent some time explaining to me the contents of one of their specialist breads. Which incidentally was very nice.

DulwichFox.

[srisky]

Thankfully, no, as it really puts you off a place when that does happen.

Perhaps he was having a bad day and is not the type that can put on a cheery front when required.

[ACBP]

Yep. I've had the same experience. I think he has PMT (perturbed man tension) or something as he really does vary...sometimes grunty sometimes most friendly...

[edcam]

Most of them are fine and often lovely but there is one particular misery who is a bit offputting.

[sandyman]

ACBP Wrote:

-------------------------------------------------------

> Yep. I've had the same experience. I think he has

> PMT (perturbed man tension) or something as he

> really does vary...sometimes grunty sometimes most

> friendly...

I think you might be thinking of cheese block.

[Dog duck]

He could indeed cheer up or remember to take his prozac, but do we really need some pointless thread 'having a go' at the chap in EDD? ...I think not.

[HonaloochieB]

Not having a pop, but perhaps a small word rather than a thread.

[giggirl]

Yes I concur, starting a thread to say someone is miserable is a bit much. I don't know the person you're referring to but, fact, there are miserable people out there; always have been and always will be. Live and let live and don't take it personally.

[unlurked]

Shanikus Wrote:

-------------------------------------------------------

> I just had a pretty disheartening experience at

> the East Dulwich Deli - the guy could not raise

> his greeting above a grunt, a smile might have

> shattered his face and I walked out feeling pretty

> pissed off on a lovely afternoon.

>

> Anyone else had this sort of exxperience in what

> is supposed to be one of the little jewels in ED?

Unless you go shopping to be cheered up and/or entertained by shop staff then this thread is pointless. So what if the assisstant didn't smile-did it spoil the food or even the little jewels? If your mood is so easily influenced you'd better stay away from the news.

[edcam]

Customer service is important. Why shouldn't people comment when it's poor?

[unlurked]

Smiling is not customer service. Who knows what was/is going on in the shop staff life - a death in the family, a serious illness, a failing relationship etc etc, and then someone posts on a forum that staff are miserable! Absolutely no point in the post, and it could be damaging to the busnes bcos a smile wasn't returned.

[Callie]

http://www.urbanpath.com/london/delicatessens/east-dulwich-deli.htm

[Ms Blueberry]

I've been a customer (on and off) of ED Deli for almost 5 years - and that chap has always been the same - miserable and completely lacking in customer service skills. I've said 'on and off' as I've left several times wondering why I'm paying loads of money for such crap service. However, some of the staff are amazingly good.

In my view, smiling is part of customer service - or least some hint that they appreciate my custom would be nice. But, ED would be worse off without them - perhaps that's why it may not really matter what we think.