Jump to content

East Dulwich Deli - Customer Service Training needed


Shanikus

Recommended Posts

I just had a pretty disheartening experience at the East Dulwich Deli - the guy could not raise his greeting above a grunt, a smile might have shattered his face and I walked out feeling pretty pissed off on a lovely afternoon.


Anyone else had this sort of exxperience in what is supposed to be one of the little jewels in ED?

ACBP Wrote:

-------------------------------------------------------

> Yep. I've had the same experience. I think he has

> PMT (perturbed man tension) or something as he

> really does vary...sometimes grunty sometimes most

> friendly...


I think you might be thinking of cheese block.

Yes I concur, starting a thread to say someone is miserable is a bit much. I don't know the person you're referring to but, fact, there are miserable people out there; always have been and always will be. Live and let live and don't take it personally.

Shanikus Wrote:

-------------------------------------------------------

> I just had a pretty disheartening experience at

> the East Dulwich Deli - the guy could not raise

> his greeting above a grunt, a smile might have

> shattered his face and I walked out feeling pretty

> pissed off on a lovely afternoon.

>

> Anyone else had this sort of exxperience in what

> is supposed to be one of the little jewels in ED?


Unless you go shopping to be cheered up and/or entertained by shop staff then this thread is pointless. So what if the assisstant didn't smile-did it spoil the food or even the little jewels? If your mood is so easily influenced you'd better stay away from the news.

Smiling is not customer service. Who knows what was/is going on in the shop staff life - a death in the family, a serious illness, a failing relationship etc etc, and then someone posts on a forum that staff are miserable! Absolutely no point in the post, and it could be damaging to the busnes bcos a smile wasn't returned.

I've been a customer (on and off) of ED Deli for almost 5 years - and that chap has always been the same - miserable and completely lacking in customer service skills. I've said 'on and off' as I've left several times wondering why I'm paying loads of money for such crap service. However, some of the staff are amazingly good.


In my view, smiling is part of customer service - or least some hint that they appreciate my custom would be nice. But, ED would be worse off without them - perhaps that's why it may not really matter what we think.

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • London doesn’t have a lot of Argentinian places specialising in empanadas, which suggests demand isn’t that great. There are many neighbourhoods with none at all or even nearby.  So for a mini-chain like Chango (several branches in SW London) to open here where there’s already a well established family run place doing the same feels a bit off.  I’ll be giving Chacarero my ongoing custom. 
    • This is so helpful, everyone, thank you. @green bean Yes we have just (as of yesterday) installed the same external blinds you mention! We already had blackout blinds and we now have the external awnings too. Of course that will guarantee the end of the summer sunshine but I can see that they're going to be helpful as they let the light through but not the glare of the sun - I'm fed up of working in darkness with both the blackout blinds closed on sunny days. We'll see how we go with those for a bit but I reckon we'll get a couple of quotes from the other recommendations in case we end up going the whole hog. @penfold Love the idea of getting solar+batteries to offset the electricity usage so will look into that.  Thanks, all.
    • Yes Sally, I've emailed him several times since Xmas. I don't contact Councillors frequently but when I've done so over the years, I've found them generally engaged and responsive. It's unprecedented to just be ignored and, regardless of the query I'm raising, that's worrying from the point of view of  our local democratic voice. Its a Councillors role to represent local people! A different thread on here made reference to a lack of response from one of our ward councillors and, since there are only two, I'm guessing it's the same one. I'm following up my own concern separately but I'm asking on here about whether others have had the same problem. I'd like to think it's a one-off but, increasingly, I suspect it's not. Hope that gives a bit more context!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...