Jump to content

Recommended Posts

My food bin was not emptied for two weeks, put in a form week one… nothing happened, tried to put in a form week 2, but was told on the phone I had to wait until after 4pm. Put in a form after 4pm , nothing happened so put in an official complaint on the phone and finally two weeks worth of smelly stuff collected. 
I hadn’t noticed week 1 that it had not been collected, only knew as the local foxes worked out how to open the brown food caddy…spreading uncollected waste all over my front yard…so I was annoyed on several levels.
My other bins are casually thrown halfway across the street every collection day, despite me putting them out where it is convenient for the crew and making sure they do not have to move the other colour bin to get to the green or blue bin. They also throw other peoples bins into my front yard.

I would appreciate my food bin to be emptied and some care taken when replacing bins. 

Bin collection line 020725 2000 worth trying, however I found them dismissive and my issue was not resolved. 

Complaints 0207525 0042 …. Actually spoke to a really excellent customer service advisor, I think only accessible on week days -office hours. She was very helpful and resolved my uncollected bin issue

Edited by heartblock

I'm sure it's me having computer brain fog, but I noticed other posters had replies to their missed bin reports but I've never had an answer even though I've reported many times. I know it says they get back to you but where and how?

I'm hoping last week's garden waste will finally get emptied tomorrow, but I'm now thinking even if they do come, will they ignore it , as still haven't received my sticker for this year? We'll see.

I just spoke to the bin man who was taking the food waste bin and he said he doesn't take the brown garden waste bin! He said that was another round. Strange as theyre always taken together. He said to ring them and complain.

I think that as a group we should escalate this further if they're not emptied today.

Mine was cleared as usual in Underhill. Were other bins cleared in your road or were they all missed? Is the problem to do with the route as a whole, or your bin being missed out on its own? Does it have the right stickers on it? If it is just your bin could you work from home next Tuesday or get someone to monitor why it's being missed if other bins on the route are being collected. The guys on my route seem pretty straight and generally helpful. 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Here you are, intexasatthemoment (you seem to have been in Texas for a very long time!) We went to three of the recommended places yesterday,  as they were all in the same road (just near Wallington)  and I needed to give the car a run to avoid another slap on the wrist from my garage (and another new battery). Here's my findings. BARNES Parking We thought we would go here first as it was the earliest to close on a Sunday (3pm). There was no apparent entrance or anywhere to park. One notice said do not park on grass verge, and another one said staff cars only! Flittons was opposite but I'd already passed the entrance, so I had to drive down the road, turn round at the next available place (covered in signs saying do not park here) and park in Flittons car park! Plants Barnes  specialise in hardy perennials, so that was basically what they had, but an excellent selection, and many more unusual plants (or at least, plants you probably wouldn't find in a garden centre), eg Corydalis,  lots of different varieties of Epimediums, Trollius, some lovely Phygelius, lots of different ferns). The plants were divided into sections according to whether they needed sun or shade or could cope with both. They had a particularly good selection of  shade loving plants. There was really useful information above  each group of plants, which meant you didn't have to look at individual labels. All the plants looked in good health and  very well cared for. They don't produce a printed catalogue, but they  said their plant list was online (I haven't looked yet). I assume most of  the plants they have at any one time are when it's their flowering season (if they flower). I wasn't intending to buy anything, though was very tempted, but I'd definitely go here again once I've sorted out my overgrown garden. Other Stuff Don't think they sell pots, compost, etc. No cafe/tea room and I didn't see a loo, but Flittons is just over the road. FLITTONS  Parking Easy to park Plants Sorry, but mostly terrible. There was one section with vegetables and the rest was flowering plants. There was a general feeling of delapidation. Some of what was on display was actually dead (surely it would only take a minute to remove dead plants) and a lot of the rest was very poorly maintained, eg gone to seed, weedy, apparently unwatered, or with a lot of dead leaves. There was a notice asking for volunteers to work there, so I can only assume they can't afford to pay staff. Other stuff There was a notice to a play barn (?) saying invited people only, so I think they must host kids' parties or something. They redeemed themselves with a cosy little cafe with savoury stuff, nice cakes, iced chai and oat milk, and a loo. Also a selection of books and CDs on sale for charity. If you want an Andrews Sisters CD, you can find one here. There is a small shop with gift shop type stuff and a display of the history of Flittons, which apparently is family owned since the sixties (I think it was). I suspect that the arrival of Dobbies down the road must have greatly affected Flittons' fortunes, which is sad. DOBBIES  Parking Easy in theory once you had navigated a rather narrow entrance, but it was very busy so it took a while to find a space. Plants  Lots of plants, well maintained but I imagine their turnover is high. Lots of nice bedding plants for hanging baskets, window boxes etc  to cater for all tastes (ie some of it wasn't mine, but fine if you like those horrid little begonias (my opinion only) but they did have some nice (in my opinion) stuff as well. I was tempted but decided to buy from North Cross Road market. Fair selection of climbers, various different Clematis etc. I'd be happy to buy plants from here. The prices seemed reasonable and they were in good condition. Other stuff  It's a big garden centre with all that entails these days, so a large area selling garden furniture and storage, tools, animal collars, pots, all the usual stuff you would expect. Very helpful staff. There's a cafe which we didn't check out, charging points for electric cars, a Waitrose (no idea how big, we didn't look). Only on our way out did we see that there was a drive through "express section" for compost etc, which was annoying as I wanted compost and hadn't seen any anywhere,  but I was getting tired by that time. Just Down the Road A ten minute drive away is Wilderness Island, a nature reserve in Carshalton, which is well worth a visit. We heard eleven different kinds of bird (according to Merlin) and saw a Kingfisher flying down the tiny river!
    • The swifts & bats are alive & well around Upland Road. A beautiful sight & sound in the evenings. Just be sure to leave plenty of water out for them, as they are at high risk of dehydration & struggle to take flight at ground level.
    • Loads in upland road last night…
    • We saw quite a few yesterday evening  while sitting in the garden (Ulverscroft Road) (plus a bird of prey which hopefully wasn't after the swifts). The life of a swift is absolutely amazing, as is the distance they travel in a lifetime! I googled it last night!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...