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Missed brown bin collection yesterday

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heartblock

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Posted (edited)

My food bin was not emptied for two weeks, put in a form week one… nothing happened, tried to put in a form week 2, but was told on the phone I had to wait until after 4pm. Put in a form after 4pm , nothing happened so put in an official complaint on the phone and finally two weeks worth of smelly stuff collected. 
I hadn’t noticed week 1 that it had not been collected, only knew as the local foxes worked out how to open the brown food caddy…spreading uncollected waste all over my front yard…so I was annoyed on several levels.
My other bins are casually thrown halfway across the street every collection day, despite me putting them out where it is convenient for the crew and making sure they do not have to move the other colour bin to get to the green or blue bin. They also throw other peoples bins into my front yard.

I would appreciate my food bin to be emptied and some care taken when replacing bins. 

Bin collection line 020725 2000 worth trying, however I found them dismissive and my issue was not resolved. 

Complaints 0207525 0042 …. Actually spoke to a really excellent customer service advisor, I think only accessible on week days -office hours. She was very helpful and resolved my uncollected bin issue

Edited by heartblock
Mabaker

Mabaker

Posted
Posted

I'm sure it's me having computer brain fog, but I noticed other posters had replies to their missed bin reports but I've never had an answer even though I've reported many times. I know it says they get back to you but where and how?

I'm hoping last week's garden waste will finally get emptied tomorrow, but I'm now thinking even if they do come, will they ignore it , as still haven't received my sticker for this year? We'll see.

lilolil

lilolil

Posted
Posted

I just spoke to the bin man who was taking the food waste bin and he said he doesn't take the brown garden waste bin! He said that was another round. Strange as theyre always taken together. He said to ring them and complain.

I think that as a group we should escalate this further if they're not emptied today.

Penguin68

Penguin68

Posted
Posted

Mine was cleared as usual in Underhill. Were other bins cleared in your road or were they all missed? Is the problem to do with the route as a whole, or your bin being missed out on its own? Does it have the right stickers on it? If it is just your bin could you work from home next Tuesday or get someone to monitor why it's being missed if other bins on the route are being collected. The guys on my route seem pretty straight and generally helpful. 

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