Brockwell Lido - in a miserable state

[Juliettep3]

Hello, first of all apologies if this is not the right space.

In short, I love going to Brockwell lido, it’s never been kept very tidy, but this year a limit has been reached. It’s ming: around the pool and in the changing rooms (one picture attached to give you the gist).
 

I have taken pictures, sent complaints to fusion and even wrote to local MP.

Is anyone else having same experience? Is there anything more i can do?

thanks in advance

[sorchamr]

That's disgusting could try Serpentine lido in Hyde Park it's open. Or Beckenham place park or the one in Hampstead heath no point in having a facility if its filthy

[MrCheeky]

Discusting shut it down

[Sue]

That's terrible.

Tooting Bec  lido used to be nice, but I haven't been there for decades so no idea what it's like now!

But reasonably easy to get to from East Dulwich.

[Dogkennelhillbilly]

The lido is operated by Fusion Lifestyle. Complain to them. 

 

https://www.fusion-lifestyle.com/our-complaints-policy/

[Katherty]

I went to Brockwell Lido on a hot day last summer to do some lengths. It was busy.  I kept getting other people's hair, which was floating around the pool, tangled in my hands. It was gross. I'm not sure if that was unusual, or if it's always like that on a hot day. 

[HeadNun]

Kudos for using the word 'ming' in that context. Takes me back to 90's Liverpool.

[claresy]

I used to go to Brockwell all the time - when you could pay and spend all day swimming and sunbathing. Then around Covid time they reduced each slot to 1.5 hours (for the same price!) and have never - as far as I can tell - reverted to the old system (hard to be sure as nobody ever answers the phone!) It completely changed the experience. I have recently been to Tooting lido a few times which is much nicer. You get 4 hours per session (3 sessions a day) and they clean it each day between sessions. It's so big it's not difficult to get a space there and although it's further I have switched my allegiance!  With Dulwich pool still closed, it's a shame Brockwell has gone downhill. 

[NewWave]

I find Fusion are Horrendous.

When they ran Forest Hill pools it was always (although a new facility at the time) really grubby.

Overflowing filthy toilets, dirty changing rooms, slippery floors and filthy swimming pool with cloudy water and Lifeguards who did'nt give a damn about teens  jumping in the pool and making trouble pushing and splashing adult and elderly swimmers.

It was grim and I cancelled my membership and joined Dulwich leisure Centre because I got tired of complaining about changing rooms that smelt of p**s and used sanitary products left on the floor...and nothing changing..new managers would come promise improvement and making zero difference.

In the End they lost the contact and FHP is run by Better and it really is....Better! I'm now happy to go there its well staffed, clean and well run.

Unfortunately unless Fusion loose the contract for the Lido I fear things won't improve.

[Castleton]

On 20/05/2025 at 18:11, juliettepoggi3 said:

Hello, first of all apologies if this is not the right space.

In short, I love going to Brockwell lido, it’s never been kept very tidy, but this year a limit has been reached. It’s ming: around the pool and in the changing rooms (one picture attached to give you the gist).
 

I have taken pictures, sent complaints to fusion and even wrote to local MP.

Is anyone else having same experience? Is there anything more i can do?

thanks in advance

Local council member for Lambeth leisure dept might be interested

[Marc Meryon]

Hi Juliette thank you for raising this.  I’m in the user group at the Lido. We are doing our best to remedy the situation but it’s proving a challenge.

Please message me on 07825681054 and I can explain in more detail. 
Thanks

Marc

[alice]

I know this is the wrong thread, but it reminded me of the rubbish at the end of St Aidan’s Road it’s always there sometimes worse, related to an old cgf award. 

[Earl Aelfheah]

That rubbish is a health and safety issue. It could easily fall on someone walking underneath it.

[peckhambog]

Even the water was looking fowl this morning 

[bnhsw]

On 02/06/2025 at 20:20, Marc Meryon said:

Hi Juliette thank you for raising this.  I’m in the user group at the Lido. We are doing our best to remedy the situation but it’s proving a challenge.

Please message me on 07825681054 and I can explain in more detail. 
Thanks

Marc

Hi Marc

 

Could I message you too? I'm becoming so frustrated. The last straw is the lack of working barriers, for months now, that they didn't bother to sort before summer now leading to mega queues. So foreseeable.

[FellbriggSam]

On 20/05/2025 at 18:11, Juliettep3 said:

Hello, first of all apologies if this is not the right space.

In short, I love going to Brockwell lido, it’s never been kept very tidy, but this year a limit has been reached. It’s ming: around the pool and in the changing rooms (one picture attached to give you the gist).
 

I have taken pictures, sent complaints to fusion and even wrote to local MP.

Is anyone else having same experience? Is there anything more i can do?

thanks in advance

Absolutely agree , the pool is in a disgusting state at the moment. I’ve also noticed how dirty it’s been lately, especially around the edges and in the changing rooms. It’s honestly at the point where it feels unhygienic, and I wouldn’t be surprised if people got sick from swimming in it.

You’ve done the right thing by reporting it  hopefully if more of us raise concerns , they’ll take it seriously. Happy to add my voice to any formal complaint or petition if that helps.

Thanks for speaking up — you’re definitely not alone!

 

[BrandNewGuy]

Looks like they have massive issues with numbers of visitors too...
“People have literally just arrived and are refusing to leave. Chaos. They booked out all the lane spaces but let people in. Absolute sh*t show.”
https://www.the-londoner.co.uk/were-police-called-to-brockwell-lido/

[Sue]

6 hours ago, BrandNewGuy said:

Looks like they have massive issues with numbers of visitors too...
“People have literally just arrived and are refusing to leave. Chaos. They booked out all the lane spaces but let people in. Absolute sh*t show.”
https://www.the-londoner.co.uk/were-police-called-to-brockwell-lido/

Sounds like the whole management team (assuming there is one) needs to be replaced with people who have at least the bare minimum of competence for their jobs.

[Smiley_blue_1234]

Funnily or sadly enough…Instagram style seems to have won over substance again 😠

Brockwell Lido in Herne Hill has be named as the loveliest lido in the UK and the most tagged on Instagram

https://southwarknews.co.uk/area/herne-hill/brockwell-lido-unveiled-as-the-loveliest-outdoor-pool-in-the-uk/?utm_source=mailpoet&utm_medium=email&utm_source_platform=mailpoet&utm_campaign=the-latest-news-from-southwarknewscouk-2

[bnhsw]

5 hours ago, Smiley_blue_1234 said:

Funnily or sadly enough…Instagram style seems to have won over substance again 😠

Brockwell Lido in Herne Hill has be named as the loveliest lido in the UK and the most tagged on Instagram

https://southwarknews.co.uk/area/herne-hill/brockwell-lido-unveiled-as-the-loveliest-outdoor-pool-in-the-uk/?utm_source=mailpoet&utm_medium=email&utm_source_platform=mailpoet&utm_campaign=the-latest-news-from-southwarknewscouk-2

this is some kind of sick joke

[ianr]

No, it's the AA.

https://www.nationalworld.com/arts-and-culture/these-are-the-uks-best-outdoor-pools-and-lidos-new-lido-league-reveals-top-swimming-spots-5218853 

"Experts from The AA analysed 164 lidos and outdoor pools for the average monthly Google search volumes, average Google review scores, Instagram tags, entry and parking fees, as well as the average maximum temperature and hours of summer sunlight at each location, to determine the very best swimming spots across the UK."

Edited July 11, 2025 by ianr

[mitchiner]

few of my mates are going to go cleaning for volunteering in Brockwell Lido on Monday

[Sue]

15 minutes ago, mitchiner said:

few of my mates are going to go cleaning for volunteering in Brockwell Lido on Monday

That's a great thing to do, but it's appalling that it should be necessary.

[spark67]

I’ve been a few times in last few weeks, had found the changing room (make) to be a bit grim.

Also the outside lockers requiring £1 to use to get a key, some don’t work.

don't do what I did & forget your £1 though, put my stuff in a locker but left key in, got out of pool to find someone had chucked my stuff out (literally chucked, everything was scattered around on the ground not put  aside)

they had put their items in and locked it. 🙄

Edited August 1, 2025 by spark67

[beansprout]

On 03/06/2025 at 09:03, Earl Aelfheah said:

That rubbish is a health and safety issue. It could easily fall on someone walking underneath it.

Agree - another example of mis use or in this case no use of tax payers money.